A virtual receptionist can enhance the image and elevate the customer service level of a business.
San Francisco, CA (PRWEB) October 23, 2012
Intelligent Office, the leading virtual office service provider for mobile executives and small businesses, announces a one-month free trial of its virtual receptionist service offered at the San Francisco location. Intelligent Office's virtual receptionists can enhance the image and elevate the customer service level of a business by ensuring that all calls are handled by a professional. It frees the business owner from being chained to the phone, allowing him or her to focus on the business and not take up time performing routine tasks like scheduling and filling out intake forms, and answering calls.
Answering phone calls and responding to customer needs promptly and effectively are critical to a positive and satisfying customer experience. According to STELLAService, the first and only independent provider of customer service ratings for online retailers, best practices for maximizing service levels include: 1) being “available and responsive” so you do not keep your customers waiting, and 2) making every experience with one’s customer count because “like most things in life, there is no second chance at a first impression.” That means “speedy replies, clear communication and friendly and helpful service” at every interaction.
Without a receptionist to answer the phones, the responsibility is left to the business owner or partner, who might be too busy to take all calls, which inevitably leads to missed calls. The caller may be a potential new customer or an important customer that requires immediate attention. It is misleading to think that callers will leave a voice message. Callers often do not like to leave voice messages and if they are looking for a service, they will likely hang up and call another company. Furthermore, in data prepared for USA Today, Vonage, an Internet phone company, says the number of voice-mail messages left on user accounts was down 8% in July from one year ago. Voicemail is not a reliable alternative to a live person answering the phone.
In addition, it can be very disruptive to the business owner’s productivity if he or she tries to answer all calls by him or herself. Many calls are probably distractions, such as telemarketing calls, wrong numbers, and calls from unqualified prospects. Scheduling appointments is also a huge time sink, especially when one has to play phone tag or reschedule frequently. The business owner should focus instead on working on the business, managing and helping employees grow, increasing sales, and delivering the best customer service experience.
A virtual receptionist can be an affordable alternative to hiring an in-house receptionist. There is no need to provide a workspace and deal with payroll, benefits, hiring, training, termination, and rehiring. Intelligent Office San Francisco provides every client with a team of receptionists, who are each trained on the particular business and can handle calls deftly, providing partial or full day phone coverage. Its virtual receptionists are all based in San Francisco and clients can meet and train them. According to Norris Minick, a real estate broker and Intelligent Office user, his clients are “getting a live person answering the phone that feels to them like part of our company.”
“Small businesses can benefit greatly from having a friendly professional answer their calls. We have seen the service to be especially popular among contractors, attorneys, and service businesses,” says Wilson Tandiono, President and CEO of Intelligent Office San Francisco. Leo Legere, a criminal defense attorney and long-time user of Intelligent Office, claims that the service “has helped generate a lot of new business for us simply by us not losing clients because Intelligent Office is always available.” Callers, he further explains, “want to reach someone right away, and if they don't get answers right away, they hang up and call another attorney.”
“Callers will recognize and appreciate the warm, enthusiastic voice of our receptionists. They will provide the utmost care and attention to our clients’ callers. When a company’s clients are happy and satisfied, they will get more repeat business and referrals and the business will prosper,” explains Tandiono. “We strongly believe in the value of our service, and to stand behind the quality of our service, we’re offering a one-month risk-free trial at no cost.”
For more information or to take advantage of this free trial program, please call 415-745-3300, or visit: http://www.intelligentoffice.com/locations/california/san-francisco/san-francisco/virtual-receptionist-experience.aspx.
About Intelligent Office:
Intelligent Office (IO) is the leading virtual office service provider for mobile executives and small businesses in North America. The company is headquartered in Boulder, Colo., and has over 50 locations in North America. IO helps clients grow their businesses and work smarter by combining professional staffing with the physical and technological infrastructure of a virtual office. IO’s executive office suite, virtual office, conference room rental, and virtual receptionist solutions provide support for entrepreneurs, mobile executives, professional services firms, independent contractors, satellite offices, non-profits, and small and home-based businesses. Virtual office services help businesses save on overhead costs and gain flexibility while projecting a professional presence. IO’s à la carte services can scale with a business’s needs and budget, and its cost-effective plans are great for any phase of business – whether starting out, growing, running an established business, downsizing, or branching out to a new territory. For more information on services, go to: http://www.intelligentoffice.com/locations/california/san-francisco/san-francisco.aspx.