Rave Reviews for Virtual Conference on Best Practices in Workforce Management, Quality Assurance and Performance Management

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The numbers are in and the attendees have spoken. The fourth annual Virtual Contact Center Conference on Best Practices in Workforce Management, Quality Assurance and Performance Management drew more than 1200 registrants, a 30 percent increase over last year.

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The numbers tell the story

The numbers are in and the attendees have spoken. The fourth annual Virtual Contact Center Conference on Best practices in Workforce Management, Quality Assurance and Performance Management drew more than 1200 registrants, a 30 percent increase over last year.

The conference, held Nov. 2nd to 5th, delivered what contact center professionals were clamoring for: an online place to meet, exchange ideas with peers and learn from the experts.

“The numbers tell the story,” said Larry Matte, managing partner of CRMXchange. “In addition to being significantly up in overall conference attendance, the registrations for the presentations ranged from 325 to 523. The average number of people who entered the vendors’ booths was 232.”

“I love the idea of a free online conference. Many in my organization don't get the opportunity to travel so this idea is great. It allowed me to invite those from my WFM department to participate when they don't get the chance to travel or attend contact center conferences.”—Attendee

Vendors received leads from the registration sign-in where attendees indicated which vendors they would like to speak with during the conference; their booth, white paper offers, and the contact information gathered from their presentations.

“This was my first virtual conference and I was pleasantly surprised. What a cost saver as well as time saver.”—Attendee

In real-time over four days, attendees met with industry experts and colleagues who answered questions and offered insightful business solutions….all with no travel expenses or time away from the office. Because the conference was fully interactive, participants attended learning sessions as they would in an on-site conference.

“Think it’s the way to go in today's business climate.”—Attendee

Representatives from the Call Center School, members of Quality Assurance & Training Connection and the SWPP Advisory board, and leading vendors delivered live presentations.

The Exhibit Hall offered up-to-date information about leading products and solutions. Attendees were able to download free whitepapers and articles, and watch demos. They learned what others were doing in their contact centers, met colleagues, posed questions to presenters and offered their own insights in the Optimal Lounge Network Room.

“Overall a good way to refresh or learn about new industry best-practices.”—Attendee

Registrants attended the sessions that best met their individual needs. And because the event was virtual, all sessions were recorded and available on demand for 14 days following the conference — giving those who could not attend the opportunity to view the missed sessions.

“Although I was only able to 'attend' during the last two days of the conference I found it very worthwhile. The virtual nature of it worked with my schedule on those days and I was very happy with the webinars I attended.”-Attendee

The conference was presented by CRMXchange, the Society of Workforce Planning Professionals (SWPP), and the Quality Assurance & Training Connection (QATC).

For information about attending or participating as a vendor in next year’s conference, contact Larry Matte at 201-505-1743 Skype: 201-505-1743

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