Top companies from around the world are coming, including the five-time J.D. Powers Award winner for wireless customer service and the Canadian bank that's twice earned the highest IVR customer satisfaction scores in North America
DALLAS (Vocus) March 9, 2007
Intervoice, Inc. (NASDAQ: INTV) will be focusing its upcoming user conference on the key issues its enterprise clients are facing, the company said today. The conference's theme, "Interactions 2007: Making it Personal" emphasizes the growing needs of Intervoice clients to provide high-touch customized services to their increasingly sophisticated and technology-savvy customers. The conference will offer five topical categories for attendees, including Speech, Voice-over-Internet-Protocol (VoIP), VoiceXML, Contact Center Personalization, and Hosted/Outsourcing Solutions. For information about Interactions 2007, visit the website at http://www.intervoice.com/index.php/interactions.html.
Several hundred industry leaders are expected to attend the conference that will take place March 26-29, 2007 at the Marriott Legacy Town Center, Plano, Texas. Executives from 17 countries have registered, according to Interactions 2007 Host Ernie Cote. "Top companies from around the world are coming, including the five-time J.D. Powers Award winner for wireless customer service and the Canadian bank that's twice earned the highest IVR customer satisfaction scores in North America," Cote said. "From the UK, we'll be hearing from a retailer that's the global leader in home shopping for apparel and home furnishings, as well as from one of America's top cable television shopping networks whose call center handles more than 66 million calls a year."
Interactions 2007 is the tenth annual conference for the Intervoice customer base, which ranks among the largest in the industry. Intervoice customers, representing some of the most respected voice portal and contact center implementations in the world, will share Best Practices and offer case studies during the 24 program tracks, sessions and round table discussions. Intervoice's decades-long customer list includes 77 of the 2006 Fortune 100, the world's largest financial services firm, the world's largest retailer, the largest and oldest news organization in the world, and 30 U.S. government agencies.
Intervoice is a world leader in unified communications, providing scalable, switch-independent software and professional services that power standards-based voice portals, multi-channel IP contact centers, and next-generation mobile-enhanced services. Since 1983, Intervoice solutions have been used by many of the world's leading banks, communications companies, healthcare institutions, utilities and government entities. With more than 5,000 customers in 75 countries, Intervoice helps enterprises and network operators stay competitive by offering their customers best-in-class services. Intervoice's Media Exchange platform, IP contact center software, IMS-enabled messaging products, and custom-built and packaged applications are available on-premise and, selectively, as managed or hosted services by Intervoice. For more information, visit http://www.intervoice.com.