Lawrence, MA (PRWEB) July 26, 2006
Newfound Communications, Inc., a leading provider of VoiceXML and Voice over IP (VoIP) software solutions, today announced it has been selected by Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, for membership in the Avaya DeveloperConnection program.
Newfound Communications Inc. is the developer of the MediaMixer [VoiceXML Edition], IP Call Recorder and VXML Dialer, a VoiceXML product family that provides branded second channel audio for interactive voice response (IVR) applications, ad-hoc call recording and VoiceXML-based outbound alerts. The Newfound Communications Inc. solutions will be tested for interoperability with Avaya Internet protocol (IP) telephony software, providing innovative SIP-based telephony solutions. As a result, companies can improve call center operations, as well as customer self-service applications.
The Avaya DeveloperConnection program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies, including IP telephony, contact centers and mobility applications, helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line.
“Membership in Avaya’s developer community will help us build our business by serving customers more efficiently and effectively,” said Kris Hopkins, CEO of Newfound Communications Inc. “Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to improve the performance of automated telephony solutions, reduce network complexity, ensure interoperability and speed time to deployment so businesses can quickly realize a benefit to their bottom line.”
The Avaya DeveloperConnection program currently includes more than 2,800 software and hardware developer companies, integrators, service providers and customers. Members have created hundreds of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DeveloperConnection program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES), a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications.
“With the involvement of companies like Newfound Communications Inc., our Avaya developer community has become a catalyst for rapid innovation -- creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “We help businesses embed secure, reliable Intelligent Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate.”
As a member of the DeveloperConnection program, companies have access to a wide range of support from Avaya, including technical resources and training. There are four levels of membership – Registered, Innovator, Premier and Strategic – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Higher-level Innovator, Premier and Strategic members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Newfound Communications Inc. is an Innovator member of the Avaya DeveloperConnection program.
Membership information and a listing of solutions developed and tested under the DeveloperConnection program are available at http://www.devconnectprogram.com.
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.
Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: http://www.avaya.com.
About Newfound Communications Inc.
Newfound Communications Inc. offers technology, tools and expertise to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediments to creating reliable and successful IVR applications. Newfound is the leading source for the most innovative speech solutions utilizing VoiceXML and VoIP. With the MediaMixer [VoiceXML Edition], IP Call Recorder and VXML Dialer products, automated customer service has never been easier. For more information visit the Newfound website: http://www.newfoundcomm.net.
Scott Horne, Avaya
VP of Business Development
Newfound Communications, Inc.