Angel.com Selects Newfound Communications to Power Ad-hoc Call Recording for the Angel Call Analyzer

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Newfound’s IP Call Recorder delivers advanced call recording to Angel.com’s IVR and call center customers.

Newfound Communications, Inc., a leading provider of VoiceXML and Voice over IP (“VoIP”) software solutions, announced today that Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, has selected the Newfound Communications, Inc. IP Call Recorder product for the Angel.com’s Call Analyzer feature.

By implementing the Newfound IP Call Recorder in the Angel.com Call Analyzer feature, Angel.com has delivered one of their customer’s most frequently requested features. Angel.com’s Call Analyzer provides fully-integrated call recording, capturing caller interactions with IVR phone applications or live agent sessions. With its flexible recording and reporting features, Angel.com customers can record and listen to an entire call, specific portions of a call, browse, search and archive recordings.

“The Newfound IP Call Recorder was a clear choice for our customers. Newfound’s product was the most flexible, robust and cost-effective call recording solution for Angel.com,” said Michael Zirngibl, CEO of Angel.com. “Be it a conference call, an agent assisted call, certain IVR dialogs, or for a specific caller, the Newfound IP Call Recorder delivers full-duplex audio recordings flexibly and reliably. The breadth and capabilities of Newfound’s recording solution is impressive.”

Now generally available, the Newfound IP Call Recorder 1.0 reliably records any phone call in a carrier, enterprise or contact center telephony environment. Supporting multi tenant architecture, the IP Call Recorder provides ad-hoc (partial call) recording without requiring dedicated telephony ports. Ad-hoc call recording enables the capture and indexing of recordings at any point of a call and for any duration. Through VoiceXML and web standards, the IP Call Recorder provides developers the means by which to capture and display each recording accompanied by call related data such as caller ID, destination number, account number, DTMF or speech recognition inputs, call errors, hold times or transfer number. The Newfound IP Call Recorder is a software-based solution working on standard Intel-based Windows servers in both legacy PSTN and VoIP (SIP) telephony environments.

"We are pleased that Angel.com has selected our most recent addition to Newfound’s advanced telephony product line in order to support its on-demand call center and IVR solutions," said Kris Hopkins, CEO of Newfound Communications, Inc. "We look forward to supporting Angel.com as they continue to deliver innovative, reliable and easy to use services to their customers."

About Angel.com

Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,500 customers turn to Angel.com's patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About Newfound Communications, Inc.

Newfound Communications, Inc. offers technology, tools, and expertise to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediments to creating reliable and successful IVR applications. Newfound is the leading source for the most innovative speech solutions utilizing VoiceXML & VoIP. With the MediaMixer [VoiceXML edition], Outbound Call Queue Engine and IP Call Recorder products, automated customer service has never been easier. For more information visit, the Newfound website: http://www.newfoundcomm.net.

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James Loeber
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