PLANO, TX (PRWEB) August 9, 2006
Eicon Networks Corporation (“Eicon”), a global leader in providing world class products and technologies for media processing, announced today that Newfound Communications, Inc. (“Newfound”) has joined Eicon’s Technology Partner Program. Eicon Technology Partners (ETPs) are Independent Software Vendors who offer solutions, based on Eicon Diva Server products.
Newfound has proven interoperability between Eicon’s SIPcontrol™ and Newfound’s MediaMixer and IP Call Recorder products.
Just announced, the Newfound IP Call Recorder 1.0 reliably records any phone call in a carrier, enterprise or contact center telephony environments. Supporting multi tenant architecture, the IP Call Recorder provides ad-hoc (partial call) recording without requiring dedicated telephony ports. Ad-hoc call recording enables the capture and indexing of recordings at any point of a call and for any duration.
The Newfound MediaMixer 1.4 delivers engaging, branded and entertaining speech applications by overlaying a second channel of audio during a phone call. Working in concert with VoiceXML and VoIP, the MediaMixer feeds audio independent of the IVR prompts and dialogs with effects such as fade in, volume control or fade out as well as voice navigation tools such as fast forward, rewind or pause. The MediaMixer utilizes many of the most prominent audio formats available for telephony applications (.ulaw, .alaw, .WAV, etc.)
“Eicon is in a great position with Diva Server SIPcontrol to provide a smooth transition from the traditional telephony network (TDM) to next generation IP networks,” said James Besley, vice president of worldwide sales and marketing at Eicon. “Together Eicon and Newfound will lead the voice recognition market by providing innovative speech solutions.”
Diva Server V-Series telephony hardware provides a dedicated range of fully functional telephony adapters that provide digital network interfaces and rich media processing capabilities for enabling voice, speech and conferencing applications. Based on the latest PCI industry standards each adapter provides connectivity to the telephony network via Analog, ISDN Basic Rate (BRI), Primary Rate (PRI), E1 or T1 interfaces. Powerful onboard Digital Signal Processor (DSP) resources - dedicated to each communication channel, ensures real-time voice processing and thus reduces latency and improves overall system performance for sophisticated, high-density speech solutions. Eicon’s superior installation and set-up of the Diva Server hardware and SIPcontrol makes it the perfect choice for quickly creating an IP/PSTN gateway to be used for speech applications.
Diva Server SIPcontrol™ provides a SIP-based approach for interfacing with media applications. It behaves as a SIP User Agent and converts the call control information of the Diva Server telephony board into SIP messages. Voice channels are converted into IP packets and streamed via the RTP protocol into a SIP endpoint. This way, Diva Server telephony boards - in combination with Diva Server SIPcontrol™ - act as an IP/PSTN Gateway and provide an open and standards based approach that is compliant with the Media Resource Control Protocol (MRCP) and SIP architecture.
“Newfound is pleased to be working with Eicon for integrating SIPcontrol to support legacy PSTN as well as SIP-enabled telephony environments. By leveraging SIPcontrol and Diva Server, our customers can count on reliable audio quality, SIP interoperability, easy troubleshooting and timely support which are critical for accurate call recording, speech recognition and IVR applications,” said Kris Hopkins, CEO of Newfound Communications, Inc.
About Newfound Communications Inc.
Newfound Communications Inc. offers technology, tools and expertise to fuel the speech recognition revolution. By working with Newfound, companies and developers bypass the largest impediments to creating reliable and successful IVR applications. Newfound is the leading source for the most innovative speech solutions utilizing VoiceXML and VoIP. With the MediaMixer [VoiceXML Edition, IP Call Recorder and VXML Dialer products, automated customer service has never been easier. For more information visit the Newfound website: http://www.newfoundcomm.net.
About Eicon Networks
Eicon Networks, founded in 1984, provides media processing hardware and software that enable developers and system integrators to deliver applications for voice, speech, conferencing, VoIP, fax and IP based solutions. Eicon’s flagship Diva Server products share a powerful common architecture along with a wide range of tools for developers and market leading support.
Eicon, headquartered in Montreal with offices worldwide, distributes, markets and supports its products through an extensive network of channel partners, independent software vendors (ISVs), telecommunication companies (telcos), service providers and original equipment manufacturers (OEMs). Further information is available at http://www.eicon.com.
Eicon, Eicon Networks, Diva and Diva Server are either registered trademarks or trademarks of Eicon Networks Corporation. The names of actual companies and products mentioned herein are the trademarks of their respective owners. Eicon encourages all users of its products to procure all necessary intellectual property licenses required to implement their concepts or applications, which licenses may vary from country to country.