Customer service truly comes first at PSS, and that wouldn't be possible without this team's passion and commitment to excellence. I am looking forward to leveraging our strong business culture, contact center technology expertise, and strong industry partnerships to continue accelerating our strong and healthy growth
Dublin, Calif. (PRWEB) October 6, 2008
PSS, Inc., one of America's fastest growing providers of contact center software and services, announced a third consecutive quarter with record financial results. Revenue for the third quarter was up 84% over the same period last year, and the company has in 2008 already surpassed its full year 2007 revenue and profits. Sales of next generation IVR services, CTI services, Usability Design services, and VoIP media gateway licenses were all up sharply, complementing an increase in the company's managed service revenue for legacy call center infrastructure. In the last 18 months, PSS has completed three acquisitions, increased headcount by 85%, and has been nationally recognized as one of the fastest growing private companies in America.
On the heels of this rapid growth, CEO Todd Funk announced that Lew Chipp has joined the PSS executive team as President. Mr. Chipp is a seasoned customer service executive with proven experience scaling business operations for next-phase expansion. A corporate officer for Periphonics, Inc., he led its Customer Service Operations during a period of 400% growth. After Nortel Networks, Inc.'s acquisition of Periphonics, Mr. Chipp became Vice President of Global Customer Care for Nortel's eBusiness Applications Division, where he led a team of over 500 professionals and had full P&L responsibility for a portfolio of contact center services with a revenue stream exceeding $200 million. During his tenure, that division achieved the highest customer satisfaction rating of all Nortel entities worldwide. He was later promoted to Vice President of Portfolio Operations for the $4.5 billion Global Enterprise Solutions Division at Nortel, where he leveraged his operations expertise to drive new product introduction, quality, and process improvements across Nortel's PBX, IVR, ACD, CTI, Voicemail, and VoIP product lines.
Lew comes to PSS most recently from Verint Systems Inc. where he was Vice President of Customer Support for its Americas Verint Witness Actionable Solutions Division. At Verint, Lew transformed a system maintenance and fledgling implementation group into a full service provider, resulting in an order of magnitude expansion of its product portfolio and sales. Verint Witness Actionable Solutions was rated #1 for vendor reputation of products and follow-on services in a 2008 survey of National Association of Call Centers members.
"Lew Chipp is as committed to customer service as any executive I've ever known, and he brings a wealth of experience scaling operations in the contact center industry. We're delighted he's on board to help lead PSS through its next stage of growth," said Todd Funk, CEO of PSS.
"Customer service truly comes first at PSS, and that wouldn't be possible without this team's passion and commitment to excellence. I am looking forward to leveraging our strong business culture, contact center technology expertise, and strong industry partnerships to continue accelerating our strong and healthy growth," said Lew Chipp, incoming President of PSS.
PSS helps enterprises transition gracefully from legacy to next generation contact center infrastructure. Through a unique combination of products, services, and 24x7x365 Extended Life support, PSS customers can transition to VoiceXML, VoIP, CTI, SOA, and Web Services as rapidly or gradually as business priorities demand. Recognized as one of the fastest growing private companies in America, PSS customers include American Express, AT&T, US Airways, Wells Fargo, and United Healthcare. PSS partners include Genesys, Holly Connects, Nortel, Verizon, and Voxeo. For more information, visit http://www.psshelp.com/.