This is an exciting milestone for Vovici, as it clearly demonstrates that companies are gathering feedback from customers, partners and employees on a large scale
DULLES, Va. (PRWEB) October 16, 2007
"This is an exciting milestone for Vovici, as it clearly demonstrates that companies are gathering feedback from customers, partners and employees on a large scale," said Dean Wiltse, chairman and chief executive officer of Vovici. "As a software-as-a-service provider, we are seeing hundreds of thousands of survey interactions a day; however, these completed surveys are the true pay-off of the survey process. The feedback contained in these responses represents critical information that can only be obtained through feedback vehicles like surveys. Insights gained from this information are being used by progressive organizations to boost customer satisfaction, increase employee retention and develop active communities."
Vovici passed another milestone at the end of August, with year-to-date responses for 2007 already exceeding the number of responses logged for all of 2006. Year-to-date through the third quarter, Vovici processed over 17 million survey responses - a run rate that will result in 50% growth year over year. This growth comes from new customers and increased use by existing customers who continue to expand the application of feedback management within their organizations.
Adds Brian Koma, vice president of research services at Vovici, "What differentiates Vovici is that we understand the quality and relevance of these responses is directly related to the quality of the questions asked. Vovici works closely with our customers to leverage our deep experiential knowledge to ensure that they ask the questions that will return the insights that are truly meaningful to shaping the way they do business. Asking the right questions in the right way has proven to drive significantly higher responses rates - often 3 to 6 times higher than historical averages. Better questions and higher response rates result in meaningful feedback that our customers can transform into actionable steps to improve critical processes. When you put that in the context of our 75 million responses, the implications are enormous."
The 75 millions survey response number includes historical data from WebSurveyor and Perseus Development Corp, two long-standing leaders in the enterprise feedback industry whose 2006 merger formed Vovici.
Vovici Corporation is the leading provider of Enterprise Feedback Management (EFM), providing online survey software, survey templates, analytics expertise and research services to decision makers in the enterprise, research and government markets. Organizations worldwide, including more than half of the Fortune 500, rely on Vovici to help them better identify employee satisfaction, market research and customer satisfaction and act on that information in order to create long-term relationships, increase profitability and facilitate time-critical actions that drive business results. Visit http://www.vovici.com for more information.