Voice biometrics has gone from a technology used in labs and trials, to a much more mainstream product that enterprises are requiring
Orlando, FL and St. Louis, MO (PRWEB) April 23, 2009
TradeHarbor®, Inc., a leading provider of voice authentication services, and Voxeo Corporation, a leading provider of premise and hosted Interactive Voice Response (IVR) systems, today announced a partnership to deliver TradeHarbor's Voice Signature ServiceSM to any customer using Voxeo's IVR services.
A Voice Signature is computer analysis of a person's voice to verify their identity with a high degree of accuracy. Voice authentication enables companies to provide the security of voice biometrics to better authenticate and protect customer transactions. A Voice Signature is as unique as a fingerprint and as binding as a handwritten signature. With an increase in identity theft consumers gravitate to companies that offer products to increase consumer security and reduce the potential for identity fraud. TradeHarbor's Voice Signature Service works as a web service with Voxeo's Prophecy IVR Platform, or is easily added to any call center or phone system using Voxeo's hosted IVR service.
"The human voice is the most natural mechanism for user authentication and transaction authorization over the phone," explained Dan Miller, Senior Analyst at Opus Research. "The partnership between Voxeo and TradeHarbor provides a scalable, highly-reliable solution, enabling enterprises to add voice biometrics-based fraud prevention on an 'on demand' basis."
"Through our partnership with Voxeo, companies can quickly and easily deploy voice authentication to better protect customer accounts and employee information. With their focus on technology leadership, Voxeo is an ideal partner for our Software as a Service authentication solution. In addition to voice authenticating customers on inbound calls, Voxeo clients will also be able to use Voice Signatures to authenticate online transactions made from computers and mobile devices based on outbound calls to their phones or mobile devices," said Bob Nelson, Vice President of Partner Development at TradeHarbor.
"Voice biometrics has gone from a technology used in labs and trials, to a much more mainstream product that enterprises are requiring," said Dan Burnett, Director of Speech Technologies at Voxeo. "We are very pleased to have a leading provider of voice authentication products as a Voxeo partner."
According to Avivah Litan, Vice President and Distinguished Analyst, Gartner Inc., "Enterprises can benefit from improved security by adding voice authentication technology to their voice applications. In this economic environment we are seeing an increase in identity fraud. Voice biometric authentication can protect consumers from fraud while maintaining a streamlined authentication process. "
When an enrolled user calls an application protected with the Voice Signature Service, they are prompted to repeat a dynamically-presented phrase. Voice Signatures are used to conveniently authenticate inbound telephone calls or, using outbound calls, web transactions from computers or mobile devices. The Voice Signature Service then returns a patent-pending Normalized Detector Scale® confidence score that can be used as a decision support factor in allowing or denying account access; it also maintains an audit trail, which provides unprecedented accountability. Additionally, Voice Signatures can be used as legally-binding digital signatures to electronically sign documents online or by telephone. The entire authentication process takes just seconds.
TradeHarbor, Inc. is the provider of the Voice Signature ServiceSM which delivers voice authentication in a Software as a Service (SAAS) model. TradeHarbor is privately held and has been a pioneer in the voice authentication market since 1999. The Voice Signature Service has been designed to protect consumer transactions via phone, the Web, and mobile devices; it also provides legally-binding document signatures. For more information visit http://www.tradeharbor.com.
Voxeo makes voice applications easy to build and deploy. The company's common sense approach isn't rocket science: Offer a great platform. Make it exceptionally easy for people to try, buy and use. Provide amazing support. The approach has made Voxeo a leading choice among developers and the answer for companies who don't subscribe to the mentality that a powerful solution needs to be complicated and expensive. More than 35,000 developers and enterprise customers - including half of the Fortune 100 - use Voxeo's Prophecy Platform and Hosting to deliver innovative IVR, VoIP, outbound notification, unified communications and a new generation of SIP-powered solutions. Anyone can immediately download the Prophecy Platform or sign up to use Voxeo's hosted developer portal for free at http://www.voxeo.com/free.
Voxeo is an employee-owned company with headquarters in Orlando, Beijing, Cologne and London. The company's Prophecy Platform has been downloaded more than 30,000 times since its launch in 2006 and its standards-based IVR hosting platform is the largest in the world and the only one backed by a 100% uptime guarantee. For more information visit http://www.voxeo.com or call +1 (407) 418-1800 or +44 (0) 20 7887 6085 in the UK and Europe.