Increased end-user awareness and ongoing advances in technology are helping shape better products and services.
Bedford, MA (PRWEB) September 1, 2009
InteQ announced today that Network Products Guide, industry's leading publication on information technologies and solutions, has named InfraDesk a winner of the 2009 Best Products and Services Award for 'Best in SaaS'. This respected annual award honors products and services that represent the rapidly changing needs and interests of the end-users of technology worldwide. As part of the tech-industry's leading global awards program, this year's Best Products and Services were nominated from all over the world.
InfraDesk, InteQ's ITIL SaaS Service Desk , is delivered as a software-as-a-service (SaaS) and enables IT organizations to go beyond the help desk function and provide service to their internal and external users while increasing overall IT operations intelligence and reducing costs. In these challenging economic times, the InfraDesk solution has become a vital tool for InteQ's clients who have experienced a multitude of benefits including:
Automated Workflows based on IT Infrastructure Library (ITIL) - The automated workflow engine developed within InfraDesk removes manual steps, tasks and to-do's from the service desk analysts sensitive time reducing human error and improving response times. The automated workflows based on ITIL best practices enable end-to-end service level management of trouble-ticket based on data, user roles and severity.
Easy Adoption across the Enterprise - InfraDesk is designed with simplicity in mind and years of experience with implementing and using enterprise service desks. The application can easily be extended out to the enterprise IT operations teams, external service providers and end users. In fact, a majority of InteQ's clients have found non-IT departments take advantage of the workflow engines for approvals and tracking issues to resolution.
Lower Total Cost of Ownership (TCO) for Enterprise Service Desk - The monthly pricing model is based on the size of the IT support staff (agents) and allows IT organizations to grow with needs at a predictable cost. Elimination of in-house infrastructure, reduction in administrative resources and developers all allow for significantly lower total cost of ownership.
Faster Time to Production - Because the application is delivered over the web as a Software-as-a-Service, InteQ's clients are up and running in days instead of months. The setup and transition from a legacy service desk application is simple and does not require vital resources for more time than is necessary.
Leverage Years of Practical ITIL Experience - InteQ has over 15 years of experience implementing enterprise help desks and service desks, provides ITIL consulting and also uses a service desk application to support its Managed Services clients worldwide. The InfraDesk solution was designed with a solid understanding of the limitations and challenges with traditional software solutions from BMC, CA, HP, IBM and others.
"Increased end-user awareness and ongoing advances in technology are helping shape better products and services." says Rake Narang, Editor-in-Chief, Network Products Guide. "InfraDesk is enabling organizations to adopt a service desk application that is cost-effective due to its SaaS delivery model yet does not require the IT organization to sacrifice features and functionality."
"These awards go to the best technology products and services every year and we are honored that InfraDesk has gained the Network Products Guide Reader Trust," Bradford Winkler, Vice President of Sales and Marketing, SaaS Solutions, InteQ. "We specifically chose SaaS as the delivery model for InfraDesk due to the benefits organizations can derive upon implementation. The time to get 'up and running' is considerably accelerated to under 30 days, costs are reduced or eliminated and the overall productivity of the IT team is enhanced as a direct result of the features and functions."
InfraDesk is also the recipient of the American Business Awards Stevies for Best New Product - Software-as-a-Service. The company recently announced Timberland and Eastern Mountain Sports as some clients who have benefited significantly from switching to InfraDesk from solutions such as BMC Remedy and TriActive.
InfraDesk - ITIL SaaS Service Desk Solution
InfraDesk is an On Demand ITIL Service Desk application delivered as a service over the web based on InteQ's unique ITIL process automation approach. The simple and robust enterprise service desk solution provides the foundation for IT organizations Service Delivery and Operations to ultimately support overall Service Strategy. Through its Software as a Service (SaaS) delivery model, InfraDesk enables large organizations to eliminate costly maintenance upgrades and lengthy implementation cycles commonly associated with traditional software models while providing the affordability to small and medium-sized organizations without sacrificing functionality or flexibility.
Founded in 1995, InteQ is a leader in on demand IT Service Management (ITSM), providing a comprehensive suite of managed services, an on-demand service desk solution, and award-winning training and consulting in ITIL - the IT Infrastructure Library. InteQ's on demand solutions have been successfully implemented in over 90 countries through its global service delivery model with operations in the United States and India. For more information, visit http://www.inteqnet.com or contact 888.4IT.MGMT.
About Network Products Guide Awards:
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