A Small Orange Launches Proactive Support for Dedicated, VPS Hosting Customers

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In an effort to build upon their success providing high touch customer service and support, web hosting provider A Small Orange announced the launch of another customer-centered, advanced hosting service called Proactive Support.

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Proactive Support takes that burden off of our customers and shifts it to our team of professionals

A Small Orange, a provider of high quality shared, VPS, reseller, and dedicated web hosting announced today that is has officially launched a new service offering called Proactive Support.

Proactive Support enables dedicated server and VPS hosting customers to have a one-on-one phone consultation with a systems administrator from A Small Orange to define a personalized list of activities, checks, or other functions that the systems administrator will then perform once a month.

For example, a dedicated/VPS hosting customer could work with a system administrator to create a checklist that includes the system administrator monitoring whether updates are available for a script, that backups are running properly, and that no email accounts are at risk of exceeding their quotas. A Small Orange would then perform all of these tasks once a month and the results would be communicated back to the customer.

In addition to defining a monthly administrative checklist, customers with Proactive Support can work with their dedicated system administrator to define regular maintenance tasks. For example, the system administrator could optimize databases tables, delete old backups, or other similar tasks.

“There are things that people should do consistently to ensure their web hosting accounts and servers are as secure, reliable, and functional as possible,” said Douglas Hanna, CEO of A Small Orange. “Proactive Support takes that burden off of our customers and shifts it to our team of professionals.”

Proactive Support can be added to new or already existing dedicated or VPS hosting plans at A Small Orange. Pricing, which varies depending on whether customers have dedicated or VPS web hosting, starts at $15 per month.

Visit http://www.asmallorange.com for more information.

About A Small Orange:
Founded in 2003 and based in Atlanta, A Small Orange a provider of high quality shared, VPS, reseller, and dedicated web hosting. The company's mission is to provide the best quality service and support to customers at an affordable cost. The "homegrown hosting" company has tens of thousands of customers and servers in facilities in Atlanta, Dallas, Detroit, and Houston. For more information, visit http://www.asmallorange.com or email info(at)asmallorange(dot)com.

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