(PRWEB) August 31, 2012
SiteGround (http://www.siteground.com), a leading provider of shared, semi-dedicated, dedicated, and cloud web hosting services, announced today the release of a new user area available to all customers. The redeveloped portal helps customers carry out administration and get the most from their hosting, including exclusive features that are not available in a web hosting control panel.
“Many shared web hosting companies only offer customers a control panel, such as cPanel,” says Tenko Nikolov, CEO at SiteGround. “A control panel does offer a great deal of functionality, but it is not an exhaustive solution that streamlines the entire user experience. We have been working on our new user area for six months and are finally ready to release our most intuitive, easy-to-use, and powerful version to date.”
Most of the new functionality is centered on a redeveloped “My Accounts” area. Customers can now filter their accounts to make administration and billing faster, and also use direct links to cPanel where necessary. Whatever shared web hosting feature a customer is looking for, the SiteGround user area points them in the right direction. In addition, the user area features significant refinements to technical support. The process of seeking self-service support in the form of articles and tutorials is now seamlessly linked with opening a ticket. As a result, it is easier for a customer to see, at-a-glance, the wide range of assistance available from SiteGround.
“Technical support is typically not part of a web hosting control panel,” says Nikolov. “To help our customers get assistance quickly and efficiently, our user area puts every type of support in one convenient location. A simple search or category selection offers a range of answers, but customers are always just a few clicks away from live support. Customers can now even create a customized resources page, marking certain tutorials as favorites for future reference. SiteGround offers support that fits the individual requirements of every web hosting user. These features all add functionality, but they also enhance the experience of our customers by making it more personal.”
Although the new user area makes existing support material more accessible, there are inevitable occasions when an expert is required for live support. SiteGround understands this, and with the new user area, has taken steps to bring a more personalized approach to getting help. Every SiteGround employee now has a unique profile page, featuring areas of expertise, technical background, and an avatar. As a result, customers can see the person they are dealing with and why this individual is best suited to offer assistance. In addition, customers can upload their own avatar, making the entire process of communication more human. Together, these things assure customers that outstanding support is always available from real-life web hosting experts.
“SiteGround has always been committed to customer service,” says Nikolov. “Web hosting services are about more than technology – we value the people that make up our business, including out staff and our customers. For all of the new features the revised user area introduces, I think it is our personal, intimate approach to customer care that really defines what we do. It’s a better experience because it turns our customers and our employees into real people that can communicate more effectively than ever.”
With a refreshing commitment to the people at the heart of their business, SiteGround is a leading innovator in the web hosting industry. With the introduction of their new user area, SiteGround has taken steps to help customers get everything they need to have a better web hosting experience.
Customers wanting to learn more about SiteGround’s new user area and web hosting services are encouraged to visit http://www.siteground.com.
Founded in 2003, SiteGround is a large, privately owned shared hosting company, serving more than 250,000 domains worldwide. In addition to unlimited shared web hosting services, SiteGround also provides semi-dedicated hosting, dedicated server hosting, and cloud hosting solutions. Each of these services is offered with 99.9% uptime from innovative web hosting data centers in Chicago, IL, Amsterdam, NL, and Singapore. Along with stable and reliable web hosting services, SiteGround also provides personal customer service and unrivaled technical support. Every customer can make use of an extensive online resource center, or contact a technical support representative 24/7/365.
For more information on SiteGround, visit http://www.siteground.com.