Columbus Metropolitan Library Selects LiveTime Help Desk Software

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Nation’s leading library to introduce best-of-breed IT support across 22 locations.

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LiveTime met all our requests and needs for an in-depth demonstration of their product, and we look forward to working with them to provide the best possible service to our customers.

LiveTime Software, a leading provider of Java-based Customer Service and Support software, today announced that its web-based help desk management tool, LiveTime Help Desk, has been selected by Columbus Metropolitan Library (CML) to manage and deliver a complete IT Help Desk Service to its customers.

The Information Systems Department at CML selected LiveTime to power its help desk and support the team responsible for delivering IT services to 800 staff and 1700 computers across 22 sites. The library includes Main Library, Outreach Services Division and 20 branches located throughout Franklin County, Ohio, and is ranked number one among large U.S. public libraries.

"We were immediately attracted to LiveTime’s ease of use and pure internet architecture,” said Penny Phensuvabharp, manager of Computer Operations for CML. "LiveTime met all our requests and needs for an in-depth demonstration of their product, and we look forward to working with them to provide the best possible service to our customers."

“The task of selecting the best help desk solution to replace their current installation was driven by the need to deliver a service that was truly web based,” said Kerry Butcher, Vp of Marketing at LiveTime Software. “The ability to customize workflows, interface, and case database were also key requirements."

About The Columbus Metropolitan Library

The Columbus Metropolitan Library, which consists of a Main Library, 20 branches, an Outreach Services division and a virtual branch at, is a non-profit organization dedicated to promoting reading and guiding learning in the pursuit of information, knowledge and wisdom with a vision focused on enriching lives in the community.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom.

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Media Relations contacts

Europe: Mike Fellows

Suite 5, 107 Promenade,Cheltenham, GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

USA: Bill Gram Reefer

Suite 255, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000, Australia

Phone: +61 3 9620 7588, Fax: +61 3 96207533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated.


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