Service Manager delivers a compelling proposition with a unique combination of features, ITIL certification and an open, scalable product architecture
Cheltenham, UK (PRWEB) July 25, 2006 -—
LiveTime Software, a leading provider of ITIL Service Management, Help Desk and Customer Support Software, today announced a new partnership with Oslo-based Service Management Nordic (SMN) for sales and support in the Norwegian market. Under the terms of the distribution agreement, SMN will be the sole distributor for LiveTime's IT Service Management products in Norway. Dedicated to providing best-of-class ITIL compliant business solutions, SMN can now offer its customers new levels of efficiency and reliability with LiveTime's ITIL-certified Service Manager product line.
LiveTime’s Java and Web-based, Service Management products, based on a pure internet architecture, represent a major advance in the way service and support are delivered in the enterprise using open industry standards. LiveTime’s Help Desk and Customer Support software enables customers to rapidly deploy on ANY OS and ANY database, with user access to the system from ANY browser. LiveTime's flagship product, LiveTime Service Manager offers PinkVerify Service Support ITIL Certification from Pink Elephant and delivers a rich feature set including the five ITIL processes for Incident, Configuration, Service Level, Change and Problem Management.
"Service Manager delivers a compelling proposition with a unique combination of features, ITIL certification and an open, scalable product architecture," said Roger Weidal, Service Management Nordic Managing Director. "For an enterprise-level product, Service Manager is unusually easy to install and maintain with a low cost of ownership. The user interface is efficient and intuitive, and rich functionality is provided out-of-the-box."
"We are delighted to have established this new partnership," commented Mike Fellows, LiveTime's VP EMEA Sales. "SMN has extensive experience in the IT service management business and this relationship is a significant step in building LiveTime's presence in the Norwegian market."
About Service Management Nordic
Based in Nesbru, Oslo SMN has over ten years' experience of delivering business process solutions to the Norwegian enterprise market. SMN provides value to their customers by bridging the gap between IT infrastructure and business processes. As IT departments are facing continuous demands for efficiency, better services and business alignment, the need increases for solutions that support and automate fast-changing IT processes.
About LiveTime Software
Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of ITIL compliant, web-based service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit http://www.livetime.com.