Carlsbad Hotel's "West Signature Service" Hailed Best Nationwide Program, Drives Tourism in Down Economy

"West Signature Service" is a positive, can-do spirit and a way of life that is driving hospitality in a down economy. Today the American Hotel & Lodging Association (AH&LA) recognized Carlsbad's West Inn & Suites (West) as the Winner of the Best Guest Relations program among all hotels nationwide for small properties with 100 rooms or less.

'West Signature Service' is evidence of the creativity and dedication to hospitality's guests by employees. Everyone in the lodging industry should aspire to these heights Especially in today's economy, we pride ourselves in creatively finding ways to say 'Yes' while not compromising our commitment to excellence. Our Mission Statement, Creed and unique blend of star talent revolve around 'West Signature Service' which raises the bar on quality for competing Hotels, and it increases visibility to the value of Tourism to North San Diego. The entire team at West is deeply honored to receive this prestigious award from AH&LA and we proudly bring this award home to Carlsbad. Looking ahead, the national recognition is motivating and we will continue to push the envelope with the evolution of 'West Signature Service'.

Carlsbad, CA (PRWEB) June 24, 2009 -- "'West Signature Service' is evidence of the creativity and dedication to hospitality's guests by employees. Everyone in the lodging industry should aspire to these heights," said AH&LA President/CEO Joseph A. McInerney, CHA. West was one of only eleven properties to receive a 2009 AH&LA Stars of the Industry Award at the annual industry luncheon today in Chicago, Illinois.

West Inn & Suites Carlsbad

West General Manager and 2005 AH&LA GM of the Year, Kim Akers, states, "Especially in today's economy, we pride ourselves in creatively finding ways to say 'Yes' while not compromising our commitment to excellence. Our Mission Statement, Creed and unique blend of star talent revolve around 'West Signature Service' which raises the bar on quality for competing Hotels, and it increases visibility to the value of Tourism to North San Diego." West is consistently ranked as the #1 Carlsbad Hotel by TripAdvisor.com and and was voted Top 10 Guest Services in the USA with a TripAdvisor.com's 2009 Travelers' Choice Award.

Akers concludes, "The entire team at West is deeply honored to receive this prestigious award from AH&LA and we proudly bring this award home to Carlsbad. Looking ahead, the national recognition is motivating and we will continue to push the envelope with the evolution of 'West Signature Service'." Comprised of a unique blend of professional backgrounds, in just four years, the West "Dream Team" has received the following accolades:

2009 - AH&LA, "Stars of the Industry" - Best Guest Relations
2009 - TripAdvisor.com Travelers' Choice Awards - Top 100 Values Worldwide
2009 - TripAdvisor.com Travelers' Choice Awards - Top 10 USA Guest Services
2009 - TripAdvisor.com Travelers' Choice Awards - Top 10 Values California
2009 - TripAdvisor.com # 1 rated Carlsbad hotel
2008 - CH&LA, "Stars of the Industry" - Manager of the Year
2008 - CH&LA, "Stars of the Industry" - Best Guest Relations
2008 - Carlsbad Convention and Visitor's Bureau, Manager of the Year
2008 - TripAdvisor.com's # 1 rated Carlsbad hotel
2008 - Carlsbad Business Journal Finalist, Business of the Year (medium)
2007 - Wall Street Journal features West Inn & Suites as TripAdvisor.com 's # 1 rated Carlsbad hotel
2007 - Carlsbad Business Journal Finalist, Business of the Year (medium)
2005 - AH&LA, General Manager of the Year
2005 - CH&LA, "Stars of the Industry" - General Manager of the Year

About West: Located at 4970 Avenida Encinas in Carlsbad, California, West is 30 miles north of San Diego and 55 miles south of Los Angeles/Orange County. Situated near the beach and only minutes from Legoland California in Carlsbad and area business parks, West Inn & Suites is an ideal location for both the business and recreational traveler. West features 86 rooms including 36 suites, a fitness center, outdoor heated pool and Jacuzzi, business center, a boardroom and library. West shares a campus with three other West Development Corporation businesses: WestMart, Bistro West, and West Steak, Seafood & Spirits. For more information, visit West

About AH&LA:
Serving the hospitality industry for nearly a century, AH&LA is the sole national association representing all sectors and stakeholders in the lodging industry, including individual hotel property members, hotel companies, student and faculty members, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides members with national advocacy on Capitol Hill, public relations and image management, education, research and information, and other value-added services to provide bottom line savings and ensure a positive business climate for the lodging industry. Partner state associations provide local representation and additional cost-saving benefits to members.

The Stars of the Industry awards have been designated annually to AH&LA members for more than 40 years; this year's judges are Bob Craycraft, vice president of industry relations for the American Resort Development Association; Phil Hayward, former editor of Lodging magazine; and Pat Maher, owner of The Maher Group, LLC, and AH&LA's Green Consultant. For more information on the AH&LA Stars of the Industry program, along with a complete list of 2009 winners, please visit AH&LA 2009 Stars of the Industry

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west inn and suites west ah&la ch&la stars of the industry award best guest relations guest relations tourism economy business carlsbad

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