Australian Logistics Company Provides Point of Difference from Traditional Wharf Transporter

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An Australian Logistics and Transport Company are changing their nature of business by improving their business processes including updating their company website and advancing their customer service.

Chalmers

We pride ourselves on building long term relationships and providing a point of difference to our competitors, and that difference positions our company as an alternate organisation to the traditional wharf transporter.

The changing nature comes as a move to better reconnect with their customers through improving their service levels and continuing to provide innovative solutions to their customer’s issues.

General Manager of Operations Martin Filmer says the change is an important move for the Chalmers brand, “We pride ourselves on offering exceptional service by listening to our customers’ needs and problems, we then thoroughly go through all the possible options to provide effective solutions to help drive their business to further success.”

Chalmers customer base is varied including Primary Products Exporters, motor vehicles importers and major Freight Forwarders. Each one has its own individual requirements and needs, which Chalmers is able to meet by listening and working through the options to meet those requirements. The launch of a new website will also assist in providing both existing and potential customers a source of information and a continual update of the services and advantages that Chalmers can provide to its customers.

The changes to the website represent a merging of Chalmers past with their future. The addition of new colours with the existing branding is intended to help portray the message. Mr Filmer adds that while Chalmers are not forgetting the past, they are moving forward and continuing to grow and develop their service offering. Filmer says this is evident with the introduction of videos which provide a more interactive experience for both with the introduction of videos which provide a more interactive experience for both existing and potential customers.

Mr Filmer said the positive change is well underway and it will not only help improve the customer service levels of the business, but it is also part of a greater internal plan for the company. “We pride ourselves on building long term relationships and providing a point of difference to our competitors, and that difference positions our company as an alternate organisation to the traditional wharf transporter."

The new website sends a message to the industry that while we are an old established business with a rich history, we are also a progressive and forward thinking organisation that is moving forward with the times, which has been supported by the feedback our customers have provided.”

A loyal customer of Chalmers for over 70 years, Mercedes Benz, has expressed their satisfaction in Chalmers customer service and logistics handling. The successful motor company is one of many Chalmers customers to leave testimonials on the Chalmers website. The Mercedes Benz testimonial reads, ‘They [Chalmers] have impressed us with their efficient, professional manner – an approach that not only inspired confidence, but generated the results we were looking for. We needed an effective solution to the problem of handling our import containers. By partnering with Chalmers, we have been able to consistently minimise our overall transport costs without impacting on overall service…’

Chalmers change is aligned with their business objective to provide their customers with the very best and most consistent service in transport and logistics, whether they are an Importer, Exporter or Freight Forwarder. Chalmers pride themselves on having a strong focus on implementing the latest technology that has allowed the historic company to offer a complete package solution to their customers, allowing business owners to spend more time using their skills to manage their business.

About Chalmers – Chalmers is one of the oldest transport and Logistics Companies in Australia. Established in 1882, they have since grown to become a publicly listed multi-million dollar business with depots in Melbourne and Brisbane. Over their one hundred and thirty year operation, the Chalmers name has grown to become synonymous within the circles of Australian Importers and Exporters as a reliable and consistent transportation organisation.

To learn more information, you can visit Chalmers at http://www.chalmers.net.au.

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Martin Filmer
Chalmers
0 393 162 011
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