The added questions to the customer service survey will help improve representative accountability. Agents who have excelled with customer satisfaction rates will be rewarded.
Las Vegas, NV (PRWEB) February 18, 2013
WhitePages.us.org announced the addition of more questions to their customer service survey. The new questions will explore satisfaction rates after contacting customer service for help.
Clients are currently surveyed after they receive their white pages phone number reports and after contacting customer service if they need further assistance. The added questions to the customer service survey will help improve representative accountability. Agents who have excelled with customer satisfaction rates will be rewarded.
WhitePages.us.org also enacted these new customer service rep rewards to improve the moral of their employees. High customer satisfaction rates will award agents with more days off, higher pay, and other bonuses from the company.
A company representative remarked, "The new survey questions will really help us narrow down the things that we're doing wrong and highlight the points that we excel in. New agents will also improve with call center veterans through reviewing the customer service survey results."
The company has already seen success with the new questions in the past few weeks with a 10 percent gain in customer satisfaction, according to the feedback in the surveys. And with the boost in these surveys call center agents are also feeling the happiness, decreasing call hold times and helping clients out faster.
WhitePages.us.org will continue the customer service survey questions for another couple of months to ensure prolonged success. Call center incentives for representatives will also be offered throughout the remainder of that time.
WhitePages.us.org offers a form of caller ID that can trace people and telephone numbers in North America. Customers can either enter a landline phone number and find out who has called, or they can enter a person's name and get their telephone information.