Crain’s Cleveland Highlights Carol Santalucia as Who to Watch in Health Care

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Crain’s Cleveland Business highlighted Carol Santalucia of CHAMPS Patient Experience as Who to Watch in Health Care

Carol Santalucia, V.P. CHAMPS Patient Experience

Carol Santalucia, V.P. CHAMPS Patient Experience

Santalucia’s career for the past 30 years has focused on making hospitals more friendly to people who pass through their emergency rooms and operating theaters.

In the Jan. 21-27, 2013 edition, Crain’s Cleveland Business highlighted Carol Santalucia of CHAMPS Patient Experience as Who to Watch in Health Care. In this piece, which showcased a handful of rising stars in Northeast Ohio’s health care sector, Journalist Jay Miller wrote,

“Santalucia’s career for the past 30 years has focused on making hospitals more friendly to people who pass through their emergency rooms and operating theaters, endure invasive and uncomfortable tests and have to figure out complicated bills that can appear to be produced in a foreign language.”

Through CHAMPS Patient Experience “Her mission is to offer hospitals help in getting their people to better inform patients and their families and make them more comfortable in their hospital experience.”

In the Who to Watch in Health Care feature, Carol explained, “It’s no longer enough to be a good, strong patient advocate who handles complaints. You’ve got to think of it more broadly and be more proactive instead of reactive.”

Only 15 Northeast Ohio individuals were recognized in Crain’s Cleveland Business Who to Watch in Health Care. Click here to see why Carol Santalucia was among the small number chosen for the honor.

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In partnership with Santalucia Group, CHAMPS Patient Experience offers a variety of services to enhance the patient experience. Led by Carol Santalucia, a recognized leader in patient experience with more than 30 years of expertise, CHAMPS Patient Experience offers outcomes-based services designed to create an optimal patient experience for its clients. CHAMPS specialists will develop a series of customized recommendations and services that include: creating a patient-centered culture, improving the patient experience as measured by CAHPS, developing and implementing a patient navigation program, delivering patient-focused keynote presentations and providing opportunities for healthcare leaders and managers to share best practices. To learn more about us, visit champspatientexperience.com.

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