Wightman Telecom partners with Telax Hosted Call Center for Metaswitch contact center solution

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Wightman to enhance word-class network capabilities, built around the Metaswitch platform, by integrating multichannel ACD delivered by Telax

Telax Hosted Call Center software

Telax Hosted Call Center

In the end, Telax stood out as the logical choice: their technology is first-rate and they subscribe to our core value of putting the customer first.

Wightman Telecom, one of Ontario's leading independent telephone companies, continues to demonstrate its century-long commitment to superior customer service by partnering with Telax, an industry leader in hosted call center solutions, the telephone provider announced on Monday. The partnership will go into effect immediately.

"This partnership delivers critical customer care technology for us to continue providing exceptional service to those who are most important to our success, our customers," said Wightman Vice President and General Manager Tom Sullivan. "In the end, Telax stood out as the logical choice, their technology is first rate and they subscribe to our core value of putting the customer first."

Founded in 1908, Wightman has established itself as a trusted telecommunications company in mid-western Ontario, serving both residential and business customers. As part of the partnership, Telax will be entrusted with providing Wightman with industry leading customer support infrastructure. Wightman will enhance its word class network capabilities, built around the Metaswitch platform, by integrating Telax Hosted Call Center's multichannel automatic call distribution (ACD) system to provide the one-on-one service that has exceeded the expectations of local residents for over one hundred years.

As a result of Telax Hosted Call Center's proven track record of providing advanced call center functionality integrated seamlessly with the Metaswitch Class 5 softswitch, Wightman will focus its efforts on providing customers with exceptional client care and technical support for the variety of products and services it delivers with the highest level of reliability.

"Wightman Telecom is known for enhancing its customers lives by delivering advanced technologies reliably and with personalized service. We're very excited to be partnering with a storied organization with a long track record of bringing innovative solutions to their customers," said Telax Vice President of Operations Taras Kapanaiko. "Telax Hosted Call Center fits with Wightman's approach of innovation, reliability and superior customer service perfectly."

About Telax Hosted Call Center:

Telax Hosted Call Center is North America’s leader in hosted call center solutions. Based in Toronto, Canada, Telax has been providing cloud-based business solutions to prominent public and private sector organizations since 1999. The simplicity delivered by Telax services enables clients like Northrop Grumman, Johnson & Johnson, CI Investments, the Globalive Group of Companies, Health Canada and the GSA, to reduce costs and improve efficiency, so that they can do more with their most critical resource: people. For more information, visit http://www.telax.com. For the latest Telax news, visit http://www.telax.com/category/news.

About Wightman Telecom:

Wightman Telecom has a long history of putting its clients first as a telephone provider to businesses and residents alike. Founded in 1908 in rural Ontario, Wightman prides itself on never forgetting its roots as it forges ahead into new levels of competitiveness in the market by pursuing such recent ventures as providing mobility services and fibre to the home in a number of communities. For more information on Wightman Telecom, please visit http://www.wightman.ca.

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Koray Parmaks
Telax Hosted Call Center
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