3rd Annual Online Symposium to Focus on Best Practices in Workforce Management, Quality Assurance and--New This Year--Performance Management

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Experts to discuss workforce optimization, call calibration, forecasting, and performance indicators during an intensive virtual event Nov. 3rd--6th

This highly customizable Symposium allows participants to attend only the sessions that are most important to them. All sessions are recorded and available on demand for 30 days after the conference -- giving those who could not attend the opportunity to view the missed sessions

In today's frenetic contact center world it is becoming increasingly difficult--and costly--to leave the office to attend conferences, although it is essential to stay on top of new developments.

Now, contact center professionals can learn from industry experts at virtual workshops, chat with peers in the networking lounge, and meet top vendors in the cyber exhibit hall at the 3rd Annual "Symposium on Optimal Performance" to be held November 3rd to November 6th.

Registrants also will be able to attend product demos, download product videos, and gather product information, press releases, white papers, and much more.

Representatives from The Call Center School, the Society of Workforce Planning Professionals (SWPP) and Quality Assurance & Training Connection (QATC), along with leading QA, WFM and performance management vendors will host the online workshops.

Sessions will cover such key topics on workforce management, quality assurance, and performance optimization; the key role that call calibration plays in performance management scoring; the math of key performance indicators; the importance of accurate forecasting, 60 Idea Roundtables and more.

This virtual symposium, the latest information-sharing advance from CRMXchange, SWPP and QATC, is the most cost- and time-effective way yet for contact center professionals to meet, learn and share experiences with peers.

"Last year's Symposium was a huge success, attracting more than 1000 registrants from 50 countries. This year's agenda has been expanded to include a separate track on Performance Management," said Sheri Greenhaus, CRMXchange managing partner.

"This highly customizable Symposium allows participants to attend only the sessions that are most important to them. All sessions are recorded and available on demand for 30 days after the conference -- giving those who could not attend the opportunity to view the missed sessions," Greenhaus added.

"We are pleased that many of our exhibitor sponsorships have already been taken by the companies that participated in last year's event," said Larry Matte, CRMXchange managing partner. "This unique, worldwide, online event is an excellent way for vendors to reach this important audience."

For more information and to register for the Symposium, please visit http://www.ecrmevents.com, call us at (201) 505-1743.

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SHERI GREENHAUS

Larry Matte
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