East Hartford, CT (PRWEB) January 08, 2013
Jonathan brings with him 10+ years of experience at Witness Systems/Verint, where he held responsibilities in partner channel development and customer care.
“This is extremely exciting, as the opportunity with CSI comes at a time when the market is opening to the idea of workforce optimization solutions being more affordable – there is no longer a need to purchase systems from the legacy industry giants – enterprises can gain much more value from a solution such as Virtual Observer, especially when you consider the long-term cost of ownership," Jonathan said.
"I can't wait to start presenting the value proposition to more distributors. Selling Virtual Observer is a win-win-win for us, for the resellers, and for the end users."
Jonathan will provide additional account management and business development within our partner channel,” offered Rich Marcia, Marketing Director for CSI. “Jonathan’s experience will benefit our channel greatly, providing go-to solution engineering, sales demonstrations, proposals and support for our resellers’ feet on the street. Jonathan will be a tremendous asset, as he has a great deal of history in the enterprise workforce optimization space.”
Jonathan also brings with him a skill set originating in technical customer support, giving him a perspective unique to someone in his role. “Jonathan’s primary responsibility is supporting the Avaya, Cisco, and other phone system dealers, to help them win and close business, and to ensure their customers are successful,” added Marcia.
Coordinated Systems, Inc., (CSI), enjoying our 40th year in business, has thrived on building high-quality,long-term relationships with customers and partners. CSI’s flagship product, Virtual Observer (VO), is a call recording and workforce optimization solution for contact centers. VO supports Cisco, Avaya, NEC, Mitel, ShoreTel and many other leading phone systems. VO provides an extremely high value to price and tremendous customer satisfaction.