We are now seeing a trend with educational institutions employing call center services and furthermore using them to manage the response by prospective students and other constituents.
UNITY, ME (PRWEB) October 24, 2012
Lynn Fick, President and CFO of XACT Telesolutions, recently announced that the company led a “significant and distinguished” institution at the College and University level to record-enrollment for their registration of new applicants. The University experienced a record enrollment for the next term. XACT experienced a 43.47% increase in volume that they were asked to support and manage as a result of the marketing initiatives.
“We are now seeing a trend with educational institutions employing call center services and furthermore using them to manage the response by prospective students and other constituents,” states Fick. “There really are several surges in call center activity for these institutions, including in the fall, spring, and summer seasons.”
Call center services are traditionally leveraged by many organizations and businesses that want to have a strong customer support system in place. Due to the rise in competition amongst Colleges and Universities, these individuals are now placing heavier emphasis on communications with constituents and furthermore having the ability to field the intense influx of calls placed to them throughout the day.
“In addition to prospective students and their parents, we have also seen an increase in the amount of Alumni and other supporters that are contacting these institutions and most of them simply do not have the proper amount of staff to field all of the inbound activity,” states Fick. “Implementing these services can have a dramatic impact on the amount of applications by prospective students, in addition to an increase in the amount of Alumni and other supporters that want to remain in contact with their institution. This is a recent trend that we expect to reach all new levels as more and more people are attending these institutions each year,” concludes Fick.
About XACT Telesolutions.
XACT Telesolutions is a state of the art call processing services center that leverages technology along with direct internet integration to provide support to clients. Their mission is to be the leading provider of customized and integrated telecommunications services. Furthermore, XACT Telesolutions works with businesses of all sizes, from Fortune 100 retailers to B2B organizations looking to enhance their communications and support to their clients. For more information, please visit http://www.myxact.com/.