XACT Telesolutions Announces Uptick in 2012 Holiday Shopping

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A Nation’s Leading Call Center Services Provider Expects Higher Demand Spurred by an Increase in Consumer Income and Consumer Spending.

XACT Telesolutions

Our firm has already seen a significant increase in demand for our business solutions during September, a telling sign that retailers are bracing for the increase in consumer demand.

Lynn Fick, President and CFO of XACT Telesolutions, announced an expected uptick for the 2012 holiday shopping season. In addition, Fick expects U.S. retail sales with particular attention to consumer electronics to report higher sales during the upcoming holiday shopping months of November and December.

“Retailers are starting to increase their marketing initiatives now in preparation of the expected uptick for the upcoming holiday shopping season,” states Fick, who leads XACT Telesolutions as a leading call center services provider. “Our firm has already seen a significant increase in demand for our business solutions during September, a telling sign that retailers are bracing for the increase in consumer demand.”

A recent report conducted by ShopperTrak expects holiday traffic to increase for the first time since 2007, with an increase in foot traffic to increase 2.8 percent during November and December. As the United States economy continues to struggle to revive itself, the Commerce Department indicated that consumer spending got off to a firm start during Q3 and personal income continues to rise.

“We see consumers taking more interest in using their discretionary income during the upcoming holiday shopping season with some of the biggest U.S. retailers leading the way,” states Fick. “These companies want to capture these opportunities and invest heavily in such areas including marketing and advertising and setting up call centers to field the surge in customer service demand. That is where XACT Telesolutions comes in.”

The expected rise in consumer shopping this year has both retailers and businesses that provide these professional services (call center support services) increasing their investments now in anticipation for November and December.

About XACT Telesolutions.
XACT Telesolutions is a state of the art call services center that leverages technology along with direct internet integration to provide support to clients. Their mission is to be the leading provider of customized and integrated telecommunications services. Furthermore, XACT Telesolutions works with businesses of all sizes, from Fortune 100 retailers to B2B organizations looking to enhance their communications and support to their clients. For more information, please visit http://www.myxact.com.

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