Customer service is number one priority. With the product and the service provided, I cannot wait to see what they'll help us create next year!
(PRWEB) June 30, 2011
Creating a yearbook can be a daunting task for anyone, but what is the key to making sure it becomes an enjoyable experience? In a recent survey of yearbook advisers, it was evident that customer service is the number one priority that schools are looking for in a yearbook company. This tops book quality, software and even location.
Fastest growing yearbook company, Entourage Yearbooks continues to rank higher and higher in customer opinions. Entourage offers a different yearbook model that is not only cost superior to other companies, but according to their customers, they have the best customer service overall.
Andrew Yee with Port Towns Elementary School in Maryland speaks out about their experience: “Entourage Yearbooks...I cannot praise enough. Customer service is number one priority. With the product and the service provided, I cannot wait to see what they'll help us create next year!”
The Entourage service model differs from traditional yearbook companies in that they utilize the latest in yearbook technology to be available for their customers immediately. When calling into Entourage, you will always be greeted by a live Entourage Representative who can immediately assist you and make sure that your questions are directed to the correct department. You will then be assisted by a live representative equipped with high tech tools such as online conferencing so that your questions will be answered immediately. For customers who don't like the phone, Entourage Yearbooks also offers live chat options online.
They also provide their customers with a full entourage of yearbook support that they can access at any time. Customers can call and talk to their sales representative, their account manager, the billing department, and the stellar technical support team during business hours any day. During periods of the year when customers typically need more support, Entourage extends their hours to be available around the clock.
"[Entourage] offers the best customer service of any company, of any type, I have worked with in many years!" says Tracie Moore of Hope Christian School in South Carolina.
But they don't stop there. Entourage Yearbooks is always striving to improve their already stellar customer service record. "We set year-over-year improvement goals for ourselves in the area of customer service, and I'm happy to report that so far we have been wildly successful. Our goal is simply to create the ultimate yearbook experience," says Senior Account manager Kelsey Morrissy.