Oblicore's SLA Management Solution Ranks First in YPHISE Assessment Report: Oblicore Guarantee Outperforms Competitors in Software Assessment for SLA and Metrics Management

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Oblicore, the leading provider of ITIL-based SLA Management software, today announced that YPHISE, an independent research firm, has certified Oblicore Guarantee as the highest ranked solution in its new Software Product Assessment report for Service Contract Management (SCM).

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says Michael Carabetta, CEO of Oblicore.

    As defined by YPHISE, Software Contract Management (SCM) solutions enable companies to manage service contracts, Metrics and Key Performance Indicators (KPI). This management includes:

-- Managing the contract according to the customer's expected needs.

-- Definition of service level agreements (SLA's) for each contract

-- Identification of operational actions required to implement these agreements

-- Monitoring and analyzing agreement compliance over time

-- Management of the service's financial dimension

"SCM solutions help generate a competitive advantage through the ability to commit to demanding SLA's. They improve the IT performance and alignment to business needs. They are also essential for implementing IT service management according to the ISO 20000-1 (December 2005) and ITIL v3 (April 2007) frameworks. This market segment represents a priority investment" says YPHISE Analyst Laetitia Bardoul from YPHISE Paris labs.

The assessment report aggregates more than 180 functional or technical control items in order to evaluate solutions along four assessment dimensions:

1. Alignment of IT service delivery on the business needs

2. Improving the IT performance according to the business requirements

3. Monitoring the levels for the metrics and KPI 's delivered to the business

4. Improving SLA performance, service level metrics and costs

"Oblicore Guarantee is an efficient and comprehensive solution for the management of service contracts. The solution provides powerful capabilities in order to easily define the service contracts. Oblicore Guarantee provides many customizable templates (e.g. contracts, indicators and so on), a flexible use of catalogs, or a graphical navigator allowing easy management of contracts, associated SLA's and metrics. The solution also demonstrates advanced functions for the monitoring of contract services over time, via the management of predefined KPI's and basic calculation rules", says Laetitia Bardoul.

With SLA Management becoming a central concern to large enterprises and service providers alike, Oblicore Guarantee's thought leadership continues to ensure success for our customers," says Michael Carabetta, CEO of Oblicore. "Oblicore is thrilled with this prestigious certification, It emphasizes the importance of the SLA Management process to these companies and underscores the value that our solution drives."

Click here for a copy of the research assessment.

Click here to view the official YPHISE certificate.

See the Oblicore Guarantee solution at The Pink Elephant IT Service Management Conference & Exhibition

About the YPHISE Award

The YPHISE AWARD is the unchallenged distinction for software products. It is given to the best software after an in-depth assessment of the leading competitors. The assessment is based on the YPHISE detailed list of requirements designed to meet the needs of large companies. This list of requirements includes more than 180 technical or functional assessment items. The YPHISE AWARD is the only distinction based on an ISO 9001:2000-certified comparative assessment of the software products. ISO 9001:2000 is the worldwide quality standard. It guarantees independence and focus on the key issues for large companies.


YPHISE identifies and certifies the software products that allow large companies to increase the value of their information systems while optimizing the costs and managing the risks. YPHISE covers all areas of interest in order to develop, operate, maintain and secure the applications to compete. YPHISE has assessed 150 software products each year since 1985. Each assessment is ISO 9001:2000-certified in order to guarantee independence and to focus on key issues for large companies. YPHISE distributes more than 8000 comparative assessment reports each year all over the world. YPHISE has unparalleled experience in the recognition of winning strategies in software vendor claims. Thousands of investment decisions made by large companies have used YPHISE independent research. For more information, please visit http://www.yphise.com.

About Oblicore

Oblicore is the leading provider of ITIL compliant SLA Management software. Our flagship product, Oblicore Guarantee(TM), automates, activates, and accelerates the monitoring, reporting, and management of all business technology SLA's and service delivery for enterprises and service providers. An enabler of business management, Oblicore Guarantee(TM) allows organizations to understand the cost implications of service delivery agreements - in real time - for penalties, rewards, and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across business and technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as ABN Amro, BT, Cable & Wireless, E.ON, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with business objectives. Oblicore is headquartered in Cambridge, Massachusetts, with offices across North America, Europe, and Asia Pacific. For more information, please visit http://www.oblicore.com.

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Erik Hille
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