We're excited to have a view of the condition of our modems and access equipment. We particularly like the mobile application, TechVizion. This has been a huge timesaver for our field techs and they love using it.
Alpharetta, GA (PRWEB) November 13, 2012
ZCorum, a leading provider of managed broadband services, announced that they have signed an agreement with Bay Country Communications to provide fully integrated diagnostics and network monitoring, along with provisioning of the company’s cable modem and VoIP devices. Bay Country now has access to TruVizion, ZCorum’s cable modem and CMTS diagnostic application, which enables them to quickly resolve customer issues and reduce truck rolls. The platform seamlessly integrates customer data, network metrics and other vital information that allows customer service personnel to quickly analyze data, perform diagnostics and reach resolution.
Bay Country provides cable TV, high-speed Internet and digital phone service to residents and businesses in Dorchester County, Maryland. They were looking for a better way to troubleshoot cable modem and network issues. Head of Information Technology, Brian Roche commented, “We're excited to have a view of the condition of our modems and access equipment. We’re able to see and anticipate potential problems as we migrate to the next generation of video services. We particularly like the mobile application, TechVizion. This has been a huge timesaver for our field techs and they love using it.”
“We are committed to the success of Bay Country Communications and to the positive experience of its broadband customers," said Julie Compann, President of ZCorum. "We look forward to a long and productive relationship with Bay Country."
ZCorum is a premier provider of broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.
About Bay Country Communications
Bay Country Communications has been serving the citizens of Dorchester for nearly twenty years. Bay Country communications provides cable tv, digital phone and high speed internet to its customers in the East New Market area and the surrounding Dorchester County, Maryland area. For more information please visit their website at http://www.bcctv.com .