ZCorum to Provide Advanced Provisioning and Diagnostics for CentraCom’s DOCSIS Network

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ZCorum will manage cable modem and voice device provisioning and provide tools for advanced diagnostics and proactive network maintenance for the Utah telecommunications company.

Centracom

It's clear that ZCorum is leading the pack in diagnostics software. It will be great to be able to take care of any upstream issues in the cable plant before service is impacted. I know our customers will appreciate that, too.

ZCorum, a leading provider of managed broadband services and diagnostics, announced that they have signed a multi-year contract with CentraCom. Under the agreement the Utah telecommunications provider will receive access to TruVizion, ZCorum’s monitoring and diagnostics tool, and PreEqualization Analyzer, their DOCSIS-based proactive network maintenance (PNM) solution. ZCorum will also be provisioning the end-user devices on the cable network and offering ongoing engineering assistance to CentraCom staff.

CentraCom, which provides cable modem and DSL services to several towns in Utah, is currently receiving diagnostics and provisioning for their DOCSIS network from another managed service provider. Kevin Arthur, Network Manager at CentraCom, said the decision to move to ZCorum was an easy one once they saw the advanced tools they would have at their disposal. "It's clear that ZCorum is leading the pack in diagnostics software. TruVizion is very intuitive and provides more information than what we have now." Arthur said he's also looking forward to using ZCorum's PNM tool, PreEqualization Analyzer. "It will be great to be able to take care of any upstream issues in the cable plant before service is impacted. I know our customers will appreciate that, too."

“We’re thrilled that CentraCom will be benefiting from TruVizion,” said Vice President of Worldwide Sales, Arthur Skinner. “The tool is packed with features for troubleshooting cable modem and CMTS issues, whether you’re in the office or out in the field.” TruVizion includes TechVizion, a companion mobile app compatible with both Apple and Android devices.

Skinner added that ZCorum’s DOCSIS PNM tool will change the way CentraCom approaches problem resolution and network maintenance. “Quite often cable providers are in a reactive mode, because they don’t find out about an issue on their network until after customers call in to complain about the quality of the service”, said Skinner. “With PreEqualization Analyzer, CentraCom will be able to pinpoint and fix impairments in their upstream cable plant as part of their routine maintenance, before subscriber services are affected.”

“I’m happy to welcome CentraCom into the ZCorum family,” said ZCorum President and CEO, Julie Compann. “We’re looking forward to a long and successful relationship with CentraCom and working together with Kevin and his team.”

About ZCorum
ZCorum provides managed broadband services and diagnostics solutions to cable companies, telephone companies, utilities, and municipalities, assisting in all aspects of broadband implementation, engineering and consulting, bandwidth management, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete more effectively in their local markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.

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Rick Yuzzi
ZCorum
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