Now, with one tap, our customers can also view VoIP diagnostics that are critical in troubleshooting voice calls when in the field."
(PRWEB) November 15, 2011
ZCorum announced at the SCTE Cable-Tec Expo today that they have added a Voice Tab to their TechVizion app. TechVizion is the company’s mobile app that provides current and historical cable modem diagnostics to technicians in the field. The new Voice Tab adds additional diagnostics and call quality scores that will help providers troubleshoot voice subscribers who are using an Embedded Multimedia Terminal Adapter (EMTA). TechVizion works in conjunction with TruVizion, the company’s popular web-based version of the software.
According to Scott Helms, Vice President of Technology at ZCorum, if a customer has voice service with the provider, the technician can simply touch the voice tab in the app to display information such as the line status, battery state and charge, as well as call quality metrics for the last ten calls—including MOS scores and any delayed, lost or discarded packets. “Our customers already love that they can query any device from any location, right on their smartphone or tablet, and immediately view current and historical RF stats. Now, with one tap they can also view VoIP diagnostics that are critical in troubleshooting voice calls when in the field.” Helms says TechVizion is compatible with Android phones and tablets, as well as the iPhone and iPad.
While, the TechVizion mobile client has traditionally only operated in conjunction with the ZCorum’s Web-based diagnostics software, last week the company announced that it would work with MSOs to make TechVizion available to providers that have already made significant investments in their own Operational Support Systems (OSS), but who would also like a mobile solution for cable modem diagnostics.
Helms and other ZCorum staff will be demonstrating both TruVizion and TechVizion in Booth # 1801 at SCTE Cable-Tec Expo ’11 this week in Atlanta. Cable providers can also contact ZCorum at 1-800-909-9441 for more information.
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.