With the Ethernet and USB interfaces now separated, a support rep can view the internal status of those interfaces and immediately determine if there are red flags or errors for each.
Alpharetta, GA (PRWEB) December 06, 2011
ZCorum continues its record of regular enhancements to its TruVizion and TechVizion applications. TruVizion is the company's cable modem and CMTS diagnostic software that has proven to be a popular tool for cable companies in troubleshooting subscribers, as well as preventing and identifying problems within their network. The company has just added all device interfaces to the modem data they display, as well as their status, with USB and Ethernet interfaces having the capacity to be viewed separately. Additionally, they expanded their search criteria in the main application to include a search by billing ID. Plus, for users of TechVizion, ZCorum's mobile cable modem diagnostic app, ZCorum added the ability to search by customer address.
Scott Helms, ZCorum's Vice President of Technology, noted how vital modem status can be when trying to isolate issues that may be related to the customer premise equipment (CPE). “With the Ethernet and USB interfaces now separated, a support rep can view the internal status of those interfaces and immediately determine if there are red flags or errors for each. If there are problems, the appropriate measures can be taken to modify or replace an existing device. Every minute counts and can be the difference between a happy or disgruntled end user.”
Helms said he also sees the search feature as an integral “hit or miss” component in the TruVizion and TechVizion applications. “Our service providers always appreciate any type of search feature that’s added to TruVizion or TechVizion. Being able to locate accounts within seconds without having to include several line items of data is where increased productivity starts, especially in a mobile interface. Valuable time isn't wasted that could be directed elsewhere, especially in crunch times when trying to diagnose a problem."
For cable providers who have not taken TruVizion or TechVizion for a test run, contact ZCorum at 1-800-909-9441 for a no obligation demonstration.
ZCorum provides broadband Internet and communication solutions to telcos, cable companies, utilities, and municipalities, assisting in all facets of broadband implementation, integration, engineering and consulting, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete effectively in their local rural and suburban markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.