Zonder Issues Customer Bill of Rights and Guarantee to Take Fear and Frustration out of Vacation Rentals

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Zonder (http://www.zonder.com) today unveils a Customer Bill of Rights and Guarantee to give consumers confidence and security when renting a vacation home. Zonder, which operates the first vacation home Website to offer real-time bookings for private homes, cabins, condos and villas, protects its customers against the risks of booking illegitimate properties through other Websites. Some sites have a disclaimer on the home page alerting customers that their site is not responsible for the accuracy of the information and further, what to do if customers show up and the property “doesn’t exist.”

Why would a consumer want to book through a site that offers advice on what to do in the event a property doesn't exist? At Zonder we only list real properties and back it with a guarantee.

"It doesn't make sense to operate a business or Website if you can't stand behind the service you provide so we've developed the Customer Bill of Rights and Zonder Guarantee to make it clear that Zonder is serious about our commitment to customers," said Bob Barnes, CEO of Zonder. "Why would a consumer want to book through a site that offers advice on what to do in the event a property doesn't exist? At Zonder we only list real properties and back it with a guarantee."

Zonder has taken a variety of steps to eliminate the worries and fears that may have kept people from renting vacation homes in the past. Zonder focuses on professionally managed properties, guaranteeing the property is professionally maintained and operated. With rent by owner properties found on other sites, travelers never know what they're going to get and then take a leap of faith that the property exists and the person receiving their payment isn't stealing their information. Zonder instead has listings with clear and accurate information, photos of the actual property, the location pinpointed on Microsoft Virtual Earth, and all property details. Zonder does the necessary due-diligence to verify the listing information, unlike other sites which put the burden on the renter. The Zonder Guarantee and Customer Bill of Rights are available on http://www.zonder.com.

Zonder was the first vacation rental site to break the mold of the old-fashioned, classified listing model still in use by others, where customers must manually search through listings, track down the owner to verify availability, rates and property details. Zonder's simple online booking process makes it just as easy to book a vacation home as a hotel. Renters can search availability by date, filter based on hundreds of amenity combinations and book instantly online or over the phone. The price shown is the price charged where Zonder serves as a trusted intermediary, handling payments and contracts. All transactions with Zonder are safe and secure; the company is backed by Trust Guard, TRUSTe and is a member of the Better Business Bureau.

In addition, Zonder doesn't abandon customers once the booking is complete. Prior to arrival at a rental property, Zonder provides instructions on how to access the property, and a Zonder representative is available 24/7 via live chat online or over the phone should there be questions during the stay at a Zonder vacation rental.

About Zonder

Based in Salt Lake City, Utah, Zonder was the first vacation home rental company to offer accurate, real-time availability and markets the largest portfolio of vacation homes that can be booked instantly online. Only Zonder gives consumers and partners the necessary tools to efficiently search through tens of thousands of vacation home rentals and narrow their results using a variety of criteria. In addition, Zonder offers partners a powerful, flexible technology platform that makes it simple to add vacation rentals to their product offerings. Founded by search industry veterans, it is the technology behind Zonder that enables its powerful search, filtering and real-time booking capabilities.

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Amanda Deveaux
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