PRWeb.com Press Release Feed - Vocus Press Release Account Feed http://www.prweb.com PRWeb.com Press Release Feed - Press Releases en xml@emediawire.com xml@emediawire.com 30 Trion Finds the Fuze Suite a Good Fit for Web Site and In-Game Customer Support http://www.prweb.com/releases/2009/08/prweb2799844.htm MMORPG publisher and developer Trion World Network, Inc. gives Fuze Digital Solutions (http://www.fuze.com/company.aspx) the nod and commences implementation of the Fuze Suite™ (http://www.fuzeds.com/infocenter.aspx) multi-channel support software for accurate and timely responses to gamers’ questions in-game and on its web site. (PRWeb Aug 27, 2009)

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]]> http://www.prweb.com/releases/2009/08/prweb2799844.htm The Fuze Suite Aids Government Sites to Trim Support Costs, Do More with Less to Deliver Timely Answers to Constituents’ Questions http://www.prweb.com/releases/2009/07/prweb2671484.htm Under current budget tightening, government agencies are finding a way to deliver high quality customer care while trimming support costs. Two such agencies are Washington State Health Care Authority (HCA) and National Oceanic and Atmospheric Administration (NOAA) that utilize the Fuze SuiteTM (http://www.fuzeds.com/infocenter.aspx) provided by Fuze Digital Solutions (http://www.fuze.com/company.aspx). Both agencies witnessed over 40 percent increases in knowledge base activity during the first half of 2009 while online inquiries dropped significantly because constituents were able to help themselves over 97 percent of the time. The Fuze Suite includes self- and assisted-service components through a collaborative and highly searchable knowledge base (KB), email/contact management, feedback management, and chat. (PRWeb Jul 23, 2009)

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]]> http://www.prweb.com/releases/2009/07/prweb2671484.htm PlayPhone Dials It In with the Fuze Suite http://www.prweb.com/releases/2009/05/prweb2394494.htm Branded mobile entertainment company, PlayPhone, Inc. is utilizing the customer care software (http://www.fuzeds.com/ProductOverview.aspx) of Fuze Digital Solutions (http://www.fuze.com) to drive self-service answers and reduce the need for assisted service on its own web site as well as those of its partners. Utilizing Fuze Web Services, PlayPhone is able to cost effectively present a custom look and feel for its seamlessly integrated knowledge base on multiple sites. (PRWeb May 6, 2009)

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]]> http://www.prweb.com/releases/2009/05/prweb2394494.htm Evo Achieves Over 15 Times Payback Using the Fuze Suite http://www.prweb.com/releases/2009/03/prweb2230744.htm For the fourth consecutive year, specialty retailer evo achieved 4-digit ROI from using the Fuze Suite customer care software provided by Fuze Digital Solutions (http://www.kb2dot0.com). The estimated call and email deflections made possible by this self-service knowledge base resulted in savings of approximately $270,000 during 2008. (PRWeb Mar 13, 2009)

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