(PRWEB) August 21, 2003
Crimson Software, an experienced custom software development company based in Washington State, has recognized a long-standing need in the logistics industry for a warehouse management solution that can be deployed and stabilized quickly, while also reducing the costs normally associated with acquisition, deployment, and on-going support.
Along with a network of technical vendors and consultants in the logistics industry, Crimson Software has developed a new solution that achieves this goal. Furthermore, they have established a reliable and secure infrastructure to host the solution, reducing the need and costs of in-house administration and support personnel.
Crimson Software has analyzed each phase of the solutionÂs life to reduce the total cost of ownership:
Typically, one of the largest costs in acquiring this type of solution is licensing. While the traditional license based pricing is still available and very competitive, Crimson Software now offers subscription based pricing that will fit just about any budget. The number of concurrent users may be changed as desired, allowing your monthly subscription fees to fluctuate along with your volume.
Paying a recurring fee instead of depreciating an asset (a software license) can also have some accounting and tax benefits. Furthermore, this option drastically reduces your initial cash outlay, reducing the risk in situations where a business venture may fail to get off the ground.
Depending upon the need for customization, this solution can be installed in days, not weeks or months. The record time for an installation and configuration was a mere 2 hours.
Setup of the client systems can usually be performed by on-site personnel with some easy-to-follow instructions. The more complex server installation can be performed by a Crimson technician remotely, which eliminates costly travel expenses.
Aside from being very user-friendly, the solution has integrated resources for helping new users learn their way around. The context sensitive help system provides information about each element on the screen, as well as detailed descriptions of the functions they are using. Typically, formal training is not needed, which eliminates yet another whole category of cost.
Take that a step further by storing your own process documentation within the system. Process documentation can augment the Help system by providing specific work instructions about each step of your processes.
Crimson Software has included features that allow support personnel to monitor detailed information about errors. The user is encouraged to include their own comments and they can opt to email the details to Crimson Software, prompting support to begin researching the problem more quickly. In most cases, these features allow very quick resolution of issues, often before the users even have a chance to report the problem to their supervisor.
Applying an update from Crimson Software, which supplies new enhancements or revisions, can be performed by on-site personnel in just a few minutes. This usually doesnÂt require downtime, so your operation can keep moving.
These elements allow Crimson Software to resolve issues very quickly, reducing stabilization time. As a matter of fact, the very first beta test of the solution stabilized in less than one week.
Unfortunately, some solutions on the market never stabilize, and the vendor, or even in-house resources, continue to charge lofty support fees to monitor and manually compensate for issues. If you are in this situation, it may be wise to consider the ROI of a new system.
Crimson SoftwareÂs optional hosting services ease the burden and cost of on-going administration and support. A world-class data center houses CrimsonÂs application servers, providing reliable database and web services. Standard database procedures automatically backup your information throughout the day to protect against the unlikely event of system failure.
This infrastructure has a great track record with zero failures and zero down time (scheduled or unscheduled) for the first 11 months of operation. Along with careful maintenance of firewalls, security patches, and virus definitions, this infrastructure has successfully weathered the worst of Internet attacks, like ÂSQL SlammerÂ and ÂBlasterÂ, providing uninterrupted service to customers.
On-going support costs are minimal; most types of support are included in the Hosting and Software Maintenance services. In cases where the Help System or Error Logging features are not sufficient, Crimson Software treats them as an opportunity to improve the solution, not as a source of revenue. The logistics industry must be tired of software vendors that rely on incomplete documentation and slow issue resolution processes in order to extract on-going revenue from their customers; Crimson Software hopes to change that.
After using the solution for about 9 months, Brian Sweeney, Partner of Lionize Logistics had several comments to share:
ÂWith the Crimson WMS, both our warehouse and administration personnelÂs productivity have increased. From day one, downtime has been virtually eliminatedÂ Â
ÂIt is very flexible and easily integrated with the other applications we use. Added visibility to information has allowed us to increase our inventory accuracy and capture additional revenue that was previously overlooked. The functionality is as good or better than other higher priced solutions that we have seen and used in the past, and it was the only suitable solution we found that was not cost prohibitiveÂ Â
ÂThe Crimson team continues to exceed our expectations in responding to our needsÂ Â
AS A RESULT:
CrimsonWMS.net is strategically positioned to provide the logistics industry with a nimble, full-featured, and cost-effective solution, allowing you to enhance your service offerings, be more competitive, and react quickly to your customerÂs needs.
It is worthy to note that this same world-class infrastructure can be applied to your own custom software projects. Crimson Software has provided custom solutions to industry leaders, enhancing the accuracy, efficiency, and cost-effectiveness of their operations.
For more information, please go to http://www.CrimsonSoftware.com.
About CRIMSON SOFTWARE
Crimson Software specializes in providing cost-effective, enterprise level software solutions. Many years of industry specific experience are employed to engineer user-friendly solutions that drive efficiency and provide excellent visibility to information.
Crimson Software takes a unique approach to business that keeps fixed overhead very low. This involves a subcontracted model where a network of technical vendors and individuals are used, as needed, to satisfy customersÂ needs. This allows them to quickly compensate for economic conditions. For this reason, Crimson Software has been profitable every year since its creation in 1997, while keeping prices well below market levels.
Mark Lauser - Crimson Software