(PRWEB) December 7, 2004
ResellerAdvantage has gone to great lengths to understand the challenges faced by service organizations, whether their clients are outside or within the organization. The ResellerAdvantage solution provides instant access to the information you need to better manage all the key aspects of your job. This is an integral part of the ResellerAdvantage Plus package. The total integration from quoting a product or project to maintenance and services is maintained in one easy to use database.
The pieces of our Professional Service Automation that are in the suite of applications includes: Resource Management, Work Order & Project Management, Knowledge Management, Service Contract Management and RMA Processing. These additions to the ResellerAdvantage Suite give the business management, the information to optimally leverage employee capabilities, enabling the best possible staffing to deliver high-quality, high-margin projects. Management can now leverage an organizational knowledge base and best practices by sharing information and by collaborating across dispersed teams of employees, clients, and partners using Workspaces. With this integration ResellerAdvantage now has the capability to manage contracts that involve complex subscription or transaction billing.
The key benefits are: automated billing and revenue recognition, simplification of contract administration, and critical financial and services information that are completely integrated with ResellerAdvantage Plus and ensure efficient end-to-end management of contract information. The integrated database from pre-sales activities to maintaining a customerÂs assets is a must in business today. And if you have parts or products that need to be returned, ResellerAdvantage also lets you to quickly determine if a customer purchased the equipment from you and if it is available for RMA processing.