Benchpoint™ Cuts the Risks on Multi-billion Dollar Integration Projects

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Simple, but rigorous measurement can track project delivery and customer satisfaction. Benchpoint allows project managers to monitor project milestones and customer/supplier satisfaction in real time. System is individually tailored for each client

Major international engineering projects (trains, ships, planes, cars, and infrastructure) are rarely the work of a single manufacturer.

Normally it’s a consortium of different National players, each one controlling and co-ordinating armies of sub-contractors.

The fallout, and losses when it all goes wrong are immense. And the risks are enormous. From the Bath Spa fiasco to the introduction of new express trains on the German Railways, there are many examples of losses stemming from a failure to coordinate projects and monitor customer satisfaction before it is too late.

Bench point is an inter-active system for monitoring feedback from customers and project managers in real time. It started life as a tool for finding out employee opinions.

The system can be configured to deliver a dream project control system which charts delivery and milestones across any number of project teams in different countries and companies. It also tracks internal and external customer (even supplier) satisfaction on any number of project deliverables in real time.

Project team managers and customers can see only their own project , but project managers, marketing teams, corporate head offices and the overall project co-ordinators get data on individual projects, and consolidated data for the entire project. Managers on the move can call up their data from most internet-enabled mobile phones or a PDA.

The system is flexible and can be individually tailored for any kind of project, or any kind of project control system.

Apart from providing timely data and enabling corrective action to be taken, Benchpoint™ also reduces the enormous time and paperwork required to monitor projects, and enables managers to run their projects rather than waste time on routine reports.

About the Benchpoint System of “Intelligent measurement”

Benchpoint™ also provides inter-active polls and surveys on employee attitude and customer and supplier satisfaction. Fully analyzed results can be seen in real time and selectively shared with anyone the client nominates.

Charts and data can be quickly copied into documents and presentations, or you can even run a full presentation direct from the web.

You can specify any answer condition and any combination of demographic slices.

Charts include Gap-charts, which show the differences between aspiration and performance, pies and multiple pies showing percentages of populations with different attributes etc and correlations of different x and y values.

Benchpoint ™ also provides what they call their "Nuclear Chart". This allows you to search for individuals who answered certain combinations of questions with particular responses. The chart shows the number and distribution of the people who share the attributes requested. This allows you to plot the population of, for example, future leaders or non performers in any department, or an entire organization.

All data is downloadable in spreadsheet format.

Benchpoint was designed by a team who have experienced the traumas of multi-national project control at first hand.

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