Singlestep Technologies New Program Helps MSPs Grow Their Business, Not Change the Way They Do Business

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In rolling out new program for Managed Service Providers (MSPs), Singlestep delivers a program that advances the business success of their customers. The new program includes a full range of training, support and resources and embraces what customers want: assistance with technical difficulties and business challenges.

SEATTLE, WA (PRWEB) September 6, 2005 – Singlestep Technologies, a leading provider of IT information management solutions, announced that they have rolled out a new program for Managed Service Providers (MSPs) that helps ensure their success as they offer new hosted monitoring and management services. By including a full range of training, support and resources, Singlestep is embracing the feedback and advice from their customers, and have developed a program to encompass both the technical difficulties and business challenges MSPs face in providing a managed service.

"Many technology providers are struggling to transform their operations to offer managed services that meet their customer's changing IT management needs," said Jeff Kaplan, Managing Director of THINKstrategies, a strategic consulting firm. "Turn-key technology and business support solutions like Singlestep's Unity program can accelerate the transition process and enable technology providers to offer high quality, cost-effective managed services."

The program, which comes on the heels of the company releasing its flexible, easy to use Unity 2.5 offering, includes everything from technical, sales and marketing support, to go-to-market training to strategic partner alliances with large framework vendors. Singlestep believes that the best business partnerships should offer flexible technological solutions along with practical tools for taking those solutions to market, and therefore supporting the way MSP partners want to run and grow their business. Singlestep’s Unity 2.5 offering and Singlestep’s MSP program were designed specifically to address these needs.

“We are building a matrix of support, training and partnerships in order to give our customers access to more than just our core technology and product. It’s really about bundling business and partner opportunities together with our Unity offering,” said Scot French, VP of Marketing at Singlestep “Customers today are asking to work with vendors that are committed to embracing their business challenges, not just selling them products.”

Highlights of the MSP product and program include:

MSP Product

• Easy integration, with no rip and replace, to over 30 monitoring and management systems

• Flexible and dynamic web dashboards

• Modular and scalable platform for rapid adoption

• Easy and affordable method for adding clients and changing business needs and environments

MSP Program

• Go-to-market training session and other tools including press releases, sales & marketing material, and more

• Sales and technical support & training

• Access to strategic framework vendor partners

“Unity offers a unique tool that we needed in order to monitor and manage our customer’s network devices flexibly, and in an easily organized, easy to use fashion. No other tool we evaluated was able to use the investment our customers had already made in their monitoring tools, and bring them into a central location like Unity. This capability is critical for us to grow our managed service business in a cost effective way,” Said Cynthia Norris, Director of Monitoring Services for Computer Assets. “And on top of the product’s technical abilities, Singlestep is providing a support and training program that further benefits and enhances our ability to grow our business intelligently – by maximizing our efficiencies, communications, and service to our customers.”

With the release of the Unity MSP program, Singlestep is able to offer a system that embraces the customers’ challenges and promotes growth. To find out more about Singlestep and their offerings, please visit

About Singlestep Technologies

Headquartered in Seattle, Washington, Singlestep Technologies™ provides solutions that help IT professionals simplify complexity by automating and managing services more efficiently. Singlestep Unity™ is built with our patented technology and designed to control the flow of information from existing network management systems to any IT stakeholder. At all levels, our products help integrate existing information, provide analysis and automate response. Our success in network management will be duplicated across all the stores of information in the data center that are event driven, multi-vendor, and managed today through manual processes. We have started this by partnering with the largest companies that deliver service and best practices to IT consumers (IBM, HP, etc.). For more information about Singlestep, Singlestep Unity, or our partner programs, visit: or email:

Singlestep Unity is a trademark of Singlestep Technologies, Corp. in the United States and other countries.


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Scot French