Empowering Telecommunication Customers with a Powerful Resource Center

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LAS VEGAS - Sundance Communications solves problems for thousands of website visitors everyday that aren't even customers of their services. Through its online message boards, forums and directories, users are helped by professional telephone technicians and installers 24 hours a day, 7 days a week, 365 days a year.

We were getting swamped with phone calls by consumers looking for programming help, how to activate a phone feature, or 'Who can I get to install an additional phone or relocate the entire system,'

Sundance Communications has been online nearly from the inaugural opening of the information superhighway. To put the longevity of their presence in perspective, they registered their first website http://www.telbroker.com just days after Google first register their first domain name.

Sundance Communications opened in 1994, and quickly realized the power of the Internet. Launching the telecommunication website in 1997 makes them one of the oldest online telephone suppliers. It didn't take long for owner Tom Brandes to establish the strongest online presence for telecommunications equipment, ranking at the top of all major search engines for almost anything surrounding telephone equipment, telephone installers, telephone suppliers and more. In the past year alone, their website traffic has more than doubled.

Being one of the oldest and highest ranked telecommunication equipment suppliers online had its disadvantages too. It brought in a flood of inquiries and questions into Sundance Communications that was quite simply out of their purview and areas of expertise. Rather than ignore the requests, or turn away people that were seeking assistance and answers, Sundance Communications launched an entirely new website, http://www.sundance-communications.com , a business phone systems resource center to assist all consumers.

The additional website was launched in 2000, with the mission to help consumers get telecommunications equipment answers, telephone programming and phone system features help or locating a reliable, professional telephone installer in their area. It continued to evolve to provide online business telephone equipment manuals for download, directories for telephone equipment, telephone installers, telephone equipment auctions, telephone technician’s network, and a community forum for installers and users.

The Telephone Installer’s Directory, http://www.sundance-communications.com/installers/Telephone_Installers, is a regional database that allows installers from around the globe to be listed, making it easy for consumers to find the business telephone system installation help they need, while allowing professional installers to be found by consumers looking for services - this is a free service offered by Sundance.

"We were getting swamped with phone calls by consumers looking for programming help, how to activate a phone feature, or 'Who can I get to install an additional phone or relocate the entire system,'" says Brandes. "We wanted to help, but didn't have all of the information they were seeking, nor did we simply have the resources to handle of all the requests."

This led to Sundance Communications community forum, message board web site, http://www.sundance-communications.com/cgi-bin/Ultimate.cgi The Tech Talk forum is moderated by nearly fifty professional telephone technicians, and over 200 installers, whose answering questions and offering to help to consumers from around the World Wide Web to get quick, easy to understand and free advice 24 hours a day, 365 days a year. With over 6900 registered users and nearly 75,000 posts, the forum has become a huge hit with consumers and technicians alike.

Brandes sounds like a proud parent when asked about Sundance Communications' Tech Talk forum, "There isn’t a question that can’t be answered or a customer that goes unassisted. Just a year ago, we were receiving 1500 visitors a day to the website looking for help; today, we get approximately 4,000 visits a day."

About Sundance Communications: A leading supplier of telecommunications equipment since 1984. Sundance Communications is committed to selling high-quality, low-priced, new and refurbished telephone systems and equipment, with packages that suit both business and personal needs.


Tom Brandes, Owner

Sundance Communications




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