Richmond Hill, Ont., Canada (PRWEB) October 31, 2005
Esnatech, a leader in Unified Communications platforms, and My IP Telephone, a provider of IP telephony solutions and applications, have partnered to streamline Socket Communications’ voice network.
Socket Communications, Inc. provides the broadest range of network connection products for Windows-powered handheld computers, including cards with Bluetooth® Wireless Technology, wireless LAN cards, digital phone cards, 56K modem cards, and Ethernet cards. Socket also provides bar code scanning products and peripheral connection serial cards for laptops and other mobile devices.
Socket Communications contacted My IP Telephone to explore a converged telecommunications solution to replace their existing, antiquated system. Socket’s corporate headquarters needed a better auto attendant system to answer their increasing call volume seamlessly. All prospective sales inquiries contact the main number for information, so the system had to deliver the finest in customer service and interaction. With the economy experiencing a vigorous surge of recovery, Socket saw the benefits of a new system that directly reflects their commitment to modern communication strategies.
My IP Telephone needed a voice platform to satisfy the ambitious demands of Socket Communications to, first, manage all incoming inquiries and, second, to ease the migration out of a legacy voice mail platform.
Telephony Office-LinX’s speech-enabled auto attendant delivered the goods! A simple, intuitive way to manage thousands of calls a day and process them appropriately, based on simple speech commands or requests from the caller. No more lost calls, no more frustrated sales prospects, only satisfied callers who are processed quickly and precisely through the Telephony Office-LinX platform.
"Esnatech’s Telephony Office-LinX offered Voice mail features that truly advance Socket's call-routing needs. VoIP telephone systems today have similar offerings but the key differentiator is Voice Mail. Dollar for dollar, Esnatech’s Telephony Office-LinX and 3Com NBX clearly became a better value compared to Cisco and Unity Voicemail." – Carlos Mangrobang, Vice President My IP Telephone
Socket was also not unlike many other organizations, in that it was trapped in a legacy voice mail platform that delivered no network integration, no unified messaging capabilities, and paid a high price to manage service and perform upgrades. Telephony Office-LinX allowed them to seamlessly migrate out of their legacy Octel voice mail platform into a new IP-integrated Unified messaging solution with little or no disruption. Another big issue with their Octel system was the absence of a means to back it up, presenting a major concern in case of disaster or disruption. Socket operated with the fear of losing all their messages should anything untoward happen on the existing Octel voice mail system.
"With 3Com and Esnatech in place, my staff can easily administer the telephony and voice mail system to add, delete and move users. Voice mail backups can be integrated with our recovery strategy, a requirement for Sarbanes-Oxley compliance." –Lenn Ott, CTO Socket Communications
With the Office-LinX telephone user interface emulation, Socket could transfer their existing voice mail platform in its entirety, dramatically reducing the amount of user training that would have been required in a move to a new platform. Socket also leverages the Office-LinX solution for access to all their messages from their Microsoft Exchange accounts, including remote access via pocket PCs and cell phones. This enhances employee productivity and eliminates all barriers to easy access and staff response to messages.
“A key criterion was the unified messaging capability of Telephony Office-LinX, we use the dial from contacts, and I rarely ever dial phone numbers on the phone keypad anymore. People LOVE their voice mail coming in email, we are very email-centric and really like being able to manage email and voice mail together.” – Len Ott-CTO Socket Communications.
About Telephony Office-LinX™ Enterprise Edition
iA real-time communications solution for enterprise customers. Whether it’s a large campus, distributed offices or a mobile workforce, this all-in-one unified communications platform features unified messaging, wireless connectivity, CTI call control, one-number Find Me functionality, Web access, instant messaging, speech recognition, text-to-speech for e-mail reading – and even enables callers to connect to you live when you’re out of the office!
About My IP Telephone
My IP Telephone was developed by Pylon Solutions, an experienced team of consultants who have been working together since 1999, leading businesses into the field of Voice-over-IP and IP-PBX technology,. My IP Telephone carefully scrutinizes IP-PBX products, as well as the companies that develop them. Drawing on lessons learned in the consulting field, My IP Telephone packages solutions to fit most small-to-medium businesses - a variety of products and applications that are perfectly matched and which provide maximum productivity with minimal overhead and cost. http://www.myiptelephone.com
About Socket Communications
Socket Communications, Inc. Socket Communications (NASDAQ: SCKT) develops and distributes a broad range of data collection and network connectivity products for mobile devices such as PDA’s, Smartphones, and tablet notebooks. Working collaboratively with leading Strategic Vertical Integrators, world-class 3rd party software developers and OEMs, Socket's Battery Friendly® products are proven to drive operational efficiencies, increase mobile workforce productivity, boost corporate performance and improve customer satisfaction. Socket is headquartered in Newark, California and can be reached at 510-744-2700 or at http://www.socketcom.com.
For more information on Esnatech’s Telephony Office-LinX platform visit us on the web at http://www.esnatech.com/products/enterprise/. Founded in 1989, Esnatech’s mission is to provide communication solutions that are simply the best way to communicate! Esnatech solutions empower organizations by giving them the flexibility to conduct business at any time, from anywhere, so they can manage the information they need, when they need it. Esnatech markets and distributes their products through OEM and VAR partners in more than 28 countries worldwide.
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