Confluency Solutions Debuts New Web Tool to Help Independent Insurance Agents Deliver Superior Claim Service Experience

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New tool for agent websites automatically tracks claim process and keeps customer informed. The tool requires no technical expertise and addresses four important components of consumer claim satisfaction.

Confluency Solutions announced today the availability of their cFluent Claim Manager to help independent insurance agents manage and monitor auto and home insurance claims. The cFluent Claim Manager is a web based tool that tracks key claim process components automatically and keeps insurance claimants updated via a web interface and automated emails.

Confluency Solutions developed the tool because independent agents are often excluded from the claim process or don’t have the time to stay involved. “Customer retention and referral rates are directly related to claim satisfaction,” explained Kevin McDonald, president of Confluency Solutions. He added, “There are four components to insurance claim satisfaction; the cFluent Claim Manager directly addresses two of those and indirectly will improve performance in the remaining areas.”

Many insurance claims are reported directly to the insurance company and it can be difficult and time consuming for an agent to make sure their customer’s claim experiences are good from start to finish. Bob LaPrade, Senior Vice President at the Kerr Boswell agency in Bristol, Virginia, views the service as a way to distinguish his agency, “We’re excited to have a tool that sets our agency’s claim service apart in a demonstrable way. Using the internet as the primary vehicle for monitoring and managing the claim process has the dual benefit of convenience for our customers and cost management and service quality control for our agency.”

The cFluent Claim Manager, which is hosted through Confluency Solutions, can be added to any insurance agent web site and requires no technical expertise, special hardware or software to install or use. The hosted solution includes a sophisticated database that allows insurance agents to get a variety of reports to improve future insurance claimant experiences and provide concrete reasons for non-customers to do business with them. “If you are trying to brand your agency in terms of claim experience saying, ‘97% of our customers are very satisfied with their experience’ is far more powerful than saying ‘our insurance agency believes in providing superior claim service”, McDonald continued.

The cFluent Claim Manager can be licensed and added to an insurance agent’s web site for $350. Confluency Solutions also provides complete web solutions, through their cFluent Agent Tool Set (cATS), for those agents who are not yet benefiting from the internet.

To learn more about cATS and view a product demo, visit or contact Confluency Solutions, Inc. at 877.351.2600.

About Confluency Solutions, Inc.

Confluency Solutions is a process and technology company with a special focus on helping independent insurance agencies and companies meet and exceed changing consumer expectations. They are headquartered in Jacksonville, Florida. More information is available at

Media Contact:

Kevin McDonald

(904) 807-4766

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