Restaurants can Use a Computer to Deliver Waiter Training Just in Time for the Holiday Season

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A Role in the Show is a new waiter training course that runs on a computer. The interactive course overcomes 2 major challenges of delivering restaurant training ...time and money. Wait staff can learn at their own pace, taking the course in bite size chunks. Owners and managers can provide consistent and cost effective customer service and sales training to an unlimited number of restaurant staff, at a time convenient to everyone's schedule, as often as required.

The holiday season provides restaurants with one of the year's greatest opportunities to increase profits and build the customer base. Many restaurants fail to maximize on the opportunity due to a lack of restaurant training. Providing customer service and sales training will prepare restaurant staff to recognize opportunities to exceed customer expectations and increase sales. Unfortunately, many restaurants face serious training obstacles, such as scheduling logistics, recurring costs due to staff turnover, and lack of appropriate training expertise.

A Role in the Show was developed to overcome these obstacles to restaurant training. A multimedia computer is all that is required to deliver consistent and cost effective restaurant training to an unlimited number of staff, at a time convenient to everyone's schedule, as often as required. The course contains five modules, each take approximately 20 minutes to complete. Wait staff can learn at their own pace, taking the course in bite size chunks. Refresher training can be provided as and when required, new hires can be trained the day they start.

The restaurant business is like show business. A Role in the Show uses the metaphor to help prepare the restaurant cast for a star performance.

Instead of or in addition to attending restaurant training sessions, reading manuals, or watching a video, wait staff interact with the waiter training course on a computer. A simple type in registers each trainee so training progress can be monitored. Training modules include topics such as dealing with difficult customers, teamwork, table service, product knowledge, and selling skills. Online games, interactive reviews and exercises reinforce topics and improve learning retention.

Training progress can be monitored with the administration program. Training effectiveness can be assessed with A 40 question Screen Test that automatically tests, scores and records training results in the online administration.

A Role in the Show is available for training 24 hours a day, 7 days a week. When compared to traditional training methods, studies have shown that interactive training can:

·    Reduce training time 30-70%

·    Increase learning retention over 50%

·    Reduce training costs

Lexington Interactive has a special offer on the course for a limited time. For details and a Free Trial Preview of the course, visit

About Lexington Interactive:

Lexington Interactive develops interactive training (eLearning) for the Restaurant & Hotel Industry, and was originally established in the UK to provide custom eLearning development services. The company recently relocated to the US to focus on development of a catalog of interactive hotel and restaurant training courses.


Robert Duprey

Lexington Interactive LLC

1 781 519 0276

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