Knowledge Infusion Announces Deployment Excellence Consulting Service

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Strategic Consultancy Helps Organizations Maximize Internal Adoption of New Human Capital Management Technologies

Knowledge Infusion, a strategic human capital management (HCM) consultancy, today announced Deployment Excellence -- a consulting service offered to companies looking to maximize internal adoption of new HCM technology solutions. The Deployment Excellence service helps organizations develop effective internal marketing and communications, training, and behavioral change strategies that inform, incent, and inspire their workforce to adopt new technology solutions in order to maximize investments.        

“As organizations move beyond transactional HR and into more strategic human capital initiatives such as Performance Management and Learning, it is critical they address the issue of Change Management,” said Jason Corsello, Program Manager, Workforce Transformation at the Yankee Group. “These initiatives often require the workforce to think differently about what they focus on, how they work, and in some cases, the culture of the company. Companies must deliberately plan for and manage these potential impacts to the workforce with strategy and precision. The workforce needs to understand how these new technologies and initiatives will impact their job and the way they work, and why they should embrace them.”

Knowledge Infusion consulting experts will work closely with an organization’s internal project team to help them experience maximum value from their new workforce-facing technology. The Deployment Excellence service helps impact internal adoption through three key areas:

  • Internal Marketing and Communications – Provide organizations with a marketing and communications strategy that informs, incents, and inspires the adoption of a new solution.
  • Training and Education – Develop a training strategy that includes both system training and “soft skills training” to provide the workforce with the skills needed to effectively use the new system.
  • Behavioral Change – Create a strategy that motivates behavioral change across the workforce population to gain buy-in and support at every level of the organization.

“Premera is rolling out a talent management technology project that can have a tremendously positive impact on our workforce. In order for this project to be successful, it is essential that our workforce understands what is changing, how it will affect their lives, and why it is so important to the company’s overall objectives,” said Annie Ayerst, Director of Workforce Planning and Development at Premera Blue Cross. “It is critical that we communicate creatively and effectively to promote the adoption of these new systems. We have engaged Knowledge Infusion to guide us through this process to ensure that we hit the ground running, overcome resistance, and engage our associates at all levels.”

“Many organizations today spend months and millions of dollars evaluating, selecting, and implementing a solution, but they need to remember that technology is an enabler for success, not the cause,” said Heidi Spirgi, President of Knowledge Infusion. “It is critical that organizations dedicate as much time and effort educating their workforce as they do evaluating and implementing the technology. The most successful deployments of workforce-facing technologies focus 40 percent of their effort on change management - including internal marketing and communications, behavioral change, and training. We designed Deployment Excellence based on this concept and the continued demand from our customers looking to develop strategies that will help them experience successful user adoption of new human capital management solutions.”

Join Knowledge Infusion at a free Webinar on “Adoption of Talent Management Technology: Tips for a Successful Roll-out” to hear experts give ideas and advice for gaining employee adoption of new Talent Management initiatives. The Webinar will take place on December 15th at 11:30 a.m. PST. To register visit:

About Knowledge Infusion

Knowledge Infusion is a strategic consulting organization dedicated to helping organizations realize the true value of Human Capital Management (HCM) technologies. Knowledge Infusion works with clients to map HCM technology strategies based on their unique business needs, optimize existing HCM applications, and tie HCM initiatives to specific, measurable business results. The company’s experts also act as trusted advisors to HCM application vendors throughout the industry, providing current research, best practices and new thinking around HR service delivery. For more information, please visit:

Knowledge Infusion and the Knowledge Infusion logo are registered trademarks of Knowledge Infusion, LLC. All other company and product names may be trademarks of their respective owners.

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Megan Gates
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