LiveTime Software Launches Industry’s First Help Desk, Customer Service and Support Appliance

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Service management appliance now available with Sun Microsystems’ Solaris 10 OS pre-installed and open source infrastructure

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By leveraging best-of-breed open source products, our customers will benefit from LiveTime’s unique performance and fault tolerant characteristics.

LiveTime Software, a leading provider of Java 2 Enterprise Edition (J2EE) based service management software, today announced the general availability of the LiveTime Appliance, the industry’s first service management appliance. Designed exclusively for 64 bit operation, the appliance has been specifically optimized for high concurrent access, fault tolerance and security and is based upon the Solaris™ 10 Operating System (OS) from Sun Microsystems.

Designed for organizations that want a highly tuned, pre-configured, hardened service and support solution with no maintenance, the system is completely plug and play and can be installed within a matter of minutes. Complete with Active Directory, LDAP and asset management server integration, the LiveTime Appliance fits seamlessly into any enterprise environment. As a completely vendor neutral solution, customers can utilize the built-in MySQL or PostgreSQL RDBMS, or alternatively connect to any third party database such as Oracle, DB2, SQL Server, Sybase and many others.

Available in seven configurations, including single, dual and dual core processors on AMD Opteron and the UltraSPARC IIIi processors from Sun Microsystems, the appliance can be run as a standalone system, application or database server. It can also be configured in clusters for greater redundancy and failover. “By combining the LiveTime appliance with Sun’s Solaris 10 OS, the most advanced operating system on the planet, our joint customers will be able to significantly reduce their total cost of ownership,” said Christopher Ratcliffe, Director of Solaris Marketing, Sun Microsystems.

Further demonstrating LiveTime’s leadership in the industry and support for open standards, the LiveTime appliance comes pre-installed with leading open source products, MySQL 4.1, PostgreSQL 8.0, Apache Web Server 2.0, Apache Tomcat 5.5 and Java 5. “LiveTime continues to be a strong supporter of open source software within the enterprise,” said Dr. Darren Williams, CEO of LiveTime Software. “By leveraging best-of-breed open source products, our customers will benefit from LiveTime’s unique performance and fault tolerant characteristics.”

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

Media Relations contacts:

USA: Bill Gram Reefer

Suite 920, 4100 Newport Place, Newport Beach, CA 92660, United States of America

Phone: +1-949-752 1660, Fax: +1-949-752 1649

Europe: Mike Fellows

Suite 5, 107 Promenade, Cheltenham, Glos GL50 1 NW, United Kingdom

Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150

Asia Pacific: Kerry Butcher

Level 5, 22 William Street, Melbourne, VIC 3000 Australia

Phone: +61-3-9620 7588 Fax: +61-3-9620 7533

LiveTime and the LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. Sun, Sun Microsystems and 10 are trademarks or registered trademarks of Sun Microsystems, Inc. in the United States and other countries.


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