Best-in-Class Remote Support Appliance-NetworkStreaming Partners with Network Engines

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Appliance enhances deployment, management and security of remote support.

NetworkStreaming, Inc., a leading provider of appliance-based PC remote control software, has announced its partnership with Network Engines to deliver SupportDesk, the only self-hosted PC remote control device on the market. Network Engine’s leadership in providing best-in-class appliances furthers NetworkStreaming’s mission to deliver cutting edge remote support technology to support professionals, at the lowest total cost of ownership.

As companies in all industries strive to increase security, decrease liability and lower overall costs, appliance-based software is fast-becoming the model of choice. It offers the degree of data security and logging and reporting capabilities now required in complying with HIPAA, Sarbanes-Oxley, and other governance regulations, while eliminating the need to ensure that third-party providers are meeting the same mandates. An appliance with embedded software also offers enterprise users a lower total cost of ownership than ongoing subscription fees for software from an Application Service Provider (ASP).

“Our customers needed an easy to deploy and manage solution that would connect them to disparate users while still ensuring data integrity and meeting corporate governance requirements for logging and reporting – while keeping costs low,” said Joel Bomgaars, founder & CEO of NetworkStreaming. “Delivering SupportDesk in an appliance was a logical choice. Network Engines’ understanding and commitment to this market makes them the appliance partner of choice for software market leaders. Their history of ground-breaking appliance technology ensures our customers a quality remote support product.”

SupportDesk allows support professionals to connect remotely to staff and clients via a secure Web address. The software does not require end user pre-installation or configuration and it connects to any PC anywhere in the world in less than 10 seconds - even through corporate firewalls. Compared with its competitors’ service provider offerings, SupportDesk provides remote support with the security of an in-house solution, as well as a lower total cost of ownership. The appliance-based delivery also offers easier integration with existing infrastructure and the ability to scale quickly to meet business needs.

“As a provider of healthcare software, we have to ensure that we comply with HIPAA guidelines for data security. NetworkStreaming’s SupportDesk allows us to provide technical support and assistance to our users without having to worry about where the information is routed – and if our service providers comply with our security guidelines,” said Malcolm Hooper operations manager for Physician Micro Systems. “We have also found that the remote support appliance provides us with significant cost savings over paying for a monthly application service provider. It was surprisingly easy to setup and it’s easy to manage within our existing infrastructure.”

For more information, contact Melissa Taylor at 601-519-0139,

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Melissa Taylor
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