Harborside Healthcare Announces Release of Report on Quality

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Harborside Healthcare, one of the nation's most respected providers of long term and post acute care services, announces the release of its Third Annual Report on Quality. In the report, Harborside discloses to the public important information on the quality of the services it provides. This is not a marketing document, it is published in partial fulfillment of the public accountability component of the Quality First Pledge.

In response to the public disclosure and accountability requirements of the long-term care profession’s Quality First Pledge and Code of Conduct, Harborside Healthcare is pleased to announce the publication of it’s third annual report on quality, Fulfilling Our Pledge.

In the report, Harborside makes available to the public detailed information on its approaches to quality care, its systems and processes, and their results. Since the pledge was signed in 2002, Harborside has made significant investment in its workforce, its systems and its infrastructure.

As the report reveals, these investments are paying off. Harborside’s report reveals improvements in many areas. Regulatory deficiencies are down, and clinical indicators continue to improve. Harborside has made significant gains in the stability of its workforce, cutting turnover by 38% and the use of agency staff by 83%. In the critical area of customer satisfaction, Harborside was ranked first among its peers in several important categories including quality of licensed care and CNA care.

In July 2002, the three major long-term care trade associations and their respective membership entered into The Quality First Pledge and Code of Conduct in an unprecedented initiative to improve the quality of nursing home care. The Pledge represents a strong, proactive commitment to identify and pursue quality.

Long-term care providers that adopt Quality First principles agree to implement policies and procedures such as continuous quality assurance and quality improvements, public input and disclosure of quality data to the public. Through this bold initiative, long-term care providers have taken a step to improve quality through accountability and disclosure that no other health care provider group has taken.

Harborside CEO Damian N. Dell’Anno said, “We take the public accountability component of the Quality First Pledge very seriously. As an organization, Harborside Healthcare remains committed to quality in everything we do and to public disclosure of our performance. We truly believe that public accountability will challenge us to reach for ever-higher goals, motivate our peer companies to do the same, and elevate the way our profession is perceived. To my knowledge, no other healthcare provider group has ever taken such an ambitious step.”

Unique to this report and the detailed information made available on Harborside’s website is that Harborside reports on both its successes and it’s opportunities for improvement. “This is not a marketing document”, said the report’s author, Harborside’s Vice President for Quality, Brad Shiverick, “This is about accountability and market driven quality. We encourage our peer companies to follow our lead. We understand that the measures may be different between companies, but we cannot wait to fulfill our pledge to the public in releasing our results.”

Harborside Healthcare is one of the nation’s most respected skilled-nursing and long-term care companies, with 62 affiliated facilities in 10 states in the Midwest, mid-Atlantic, New England areas and Florida. Fulfilling Our Pledge is available to the public at http://www.harborsidehealthcare.com/quality.


Brad Shiverick


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Bradley Shiverick