ShoreGroup Recognized by Cisco Systems for Continued Customer Satisfaction Excellence

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Cisco client satisfaction assessment earns ShoreGroup esteemed Customer Satisfaction Excellence recognition for second consecutive period.

ShoreGroup, Inc., a leading converged network solutions and management provider, today announced that it has again been recognized by Cisco Systems for its continued commitment to exceptional customer service by receiving the coveted Cisco Customer Satisfaction Excellence distinction.

Cisco’s recognition of ShoreGroup for achieving Customer Satisfaction Excellence is the highest distinction a partner can achieve within the Cisco Channel Partner Program. ShoreGroup earned this recognition by obtaining high satisfaction ratings from its customer community for both pre-sale and post-sale experiences, as determined during Cisco’s comprehensive worldwide customer satisfaction assessment process.

“ShoreGroup is once again pleased to be recognized by Cisco Systems for our achievements in putting the customer first, and delivering the high level of satisfaction that exceeds our client’s expectations,” said Robert Ditta, Executive Vice President of ShoreGroup. “A key ingredient to being successful and maintaining the long-term mutually beneficial relationships we have is satisfied customers, and customer satisfaction has been an integral part of our business philosophy since day one.”

“Our clients entrust us with the design, management and ongoing maintenance of their critical converged networks. ShoreGroup’s qualifications, experience and resources enable us to achieve our customer commitments with high satisfaction levels,” added Ditta. “A significant cornerstone for our client satisfaction is a complete ShoreGroup service portfolio that addresses the full lifecycle of an organization’s IP Communications investment, starting with the initial solution design and implementation, maintaining availability and performance with our CaseSentry® Systems Management solution, and the ongoing “Day 2” maintenance support that is provided by our ShorePatrol™ Operational Support Service. The other crucial element in ShoreGroup’s approach to customer satisfaction is of course our workforce. Our services are customer-focused, and as such the employees of ShoreGroup have a thorough understanding of the crucial relationship that exists between the client’s converged network and their continued business success.”

About ShoreGroup, Inc.

ShoreGroup is a converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP Telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 400 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.


ShoreGroup, Inc.



Glenn Yeeles

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800

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Glenn Yeeles