New Joint Commission Resources Video Shows Benefits of Critical Test Result Management; Touts CTRM as Strategy to Achieve Patient Safety Goals

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A new professional education video produced by Joint Commission Resources, Inc. shows how technology-based critical test result management (CTRM) can help hospitals meet the Joint Commission's National Patient Safety Goals for improving communication among caregivers. Titled, "Patient Safety on the Line: Using Technology to Aid Communication Among Caregivers," the 30-minute video was supported by an unrestricted grant from Vocada, Inc. The video explains how CTRM is a strategic pathway to both greater patient safety and more efficiency and draws on the experiences of two Vocada customers to show how they use Veriphy™ for CTRM under real-world conditions.

A new professional education video produced by Joint Commission Resources, Inc. shows how technology-based critical test result management (CTRM) can help hospitals meet the Joint Commission's National Patient Safety Goals for improving communication among caregivers.

Titled, "Patient Safety on the Line: Using Technology to Aid Communication Among Caregivers," the 30-minute video was supported by an unrestricted grant from Vocada, Inc. The video explains how CTRM is a strategic pathway to both greater patient safety and more efficiency and draws on the experiences of two Vocada customers to show how they use Veriphy™ for CTRM under real-world conditions.

The video includes comments by Richard Croteau, MD, executive director for Patient Safety Initiatives for the Joint Commission International Center for Patient Safety. The interviews also include clinicians and hospital administrators at Parkland Health & Hospital System in Dallas and Dallas-based Baylor Healthcare System.

The program, which is available for purchase from JCR, http://www.jcrinc.com/24976/, also includes a two-part coordinator's guide. Part 2 of the guide provides a step-by-step process for implementing technology-based CTRM, such as Vocada's Veriphy solution.

The Joint Commission's 2007 National Patient Safety Goals for hospitals, http://www.jointcommission.org/PatientSafety/NationalPatientSafetyGoals/07_hap_cah_npsgs.htm, specifically require hospitals to:

  •     Improve the effectiveness of communication among caregivers (Goal #2),
  •     For verbal or telephone orders or for telephonic reporting of critical test results, verify the complete order or test result by having the person receiving the information record and "read-back" the complete order or test result (Goal #2a)
  •     Measure, assess and, if appropriate, take action to improve the timeliness of reporting, and the timeliness of receipt by the responsible licensed caregiver, of critical test results and values (Goal #2c)
  •     Implement a standardized approach to "hand off" communications, including an opportunity to ask and respond to questions (Goal #2e)

CTRM is a technology-based strategy to automate and ensure efficient, timely, and verified communication of critical and urgent test results and critical values by diagnostic departments directly to the responsible clinical staff. CTRM also enables administrators to set goals and targets for turn-around times (TAT) and monitor performance. The technology automates compliance with legal and professional standards for medical communications.

"CTRM technology is an important advance and when properly implemented, it has the potential to improve patient safety and make health care delivery more efficient," Dr. Croteau said.

Joint Commission Resources spokesman George W. Riccio said, "This new video and viewer's guide from JCR will help both clinicians and administrators see the potential value of CTRM and how to get started in implementing the solution."

A sample clip from the JCR video can be found at http://www.vocada.com. For more information on Veriphy Lab or Veriphy for Radiology and Cardiology, visit http://www.vocada.com, e-mail sales @ vocada.com, or call toll-free 866-4VOCADA.

Vocada, Inc.
Vocada's Veriphy™ critical test result management solution is the only enterprise solution for communicating critical test results from hospital diagnostic departments to ordering clinicians. Using a patented, hosted system, Veriphy automates and verifies communication of critical test results in a real-time, assured and trackable solution, simultaneously enhancing patient safety and boosting clinical staff productivity. Privately held, Dallas-based Vocada was founded by brothers Peter and Thomas White, who were previously involved with other innovative and successful technology ventures. The company introduced its first product, VoiceLink™, predecessor to Veriphy, in 2004. For more information, visit http://www.vocada.com .

Joint Commission Resources, Inc.
Joint Commission Resources (JCR), an affiliate of the Joint Commission on Accreditation of Healthcare Organizations, is the official publisher and educator of the Joint Commission. JCR is an expert resource for health care organizations, providing consulting services, educational services and publications to assist in improving quality and safety and to help in meeting the accreditation standards of the Joint Commission. JCR provides consulting services independently from the Joint Commission and in a fully confidential manner.

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