we set out to improve our service through the use of the latest technology
Austin/Dallas, TX (PRWEB) June 6, 2007
When David Marquardt's employees pack up The Steam Team vans at the beginning of the work day, they review a checklist of supplies they'll need to get the job done. Just as important in their arsenal of carpet cleaning and restoration supplies as their chemicals and equipment are the electronic gadgets and gizmos that allow them to do their jobs faster, more reliably and more efficiently than ever before.
"To provide top-notch cleaning and restoration services, we have to be equipped with every tool possible," says Marquardt, The Steam Team owner.
Especially in Texas, where sudden, frenzied weather situations arise, the ability to receive requests and respond to them immediately is what sets The Steam Team apart from other cleaning and restoration companies.
"Last summer when portions of Dallas were subject to relentless rains and subsequent flooding, we were able to assess situations by electronically communication with team members to determine how best to prioritize our responses," Marquardt recalls.
Text messaging, cell phones and e-mailing and scheduling via Blackberry mobile devices are all valuable tools to members of Marquardt's team.
Since its founding in 1983, The Steam Team has proven itself in the carpet cleaning and restoration arena in first Austin and then Dallas.
"Once we had our services finely tuned," -- which include carpet, upholstery, drapery, oriental rug and tile cleaning; fire and smoke restoration; marble polishing; hardwood refinishing; and insurance claim processing assistance -- "we set out to improve our service through the use of the latest technology," Marquardt says.
Among those improvements is the company's new website, designed to serve as a communication platform for busy professionals and commercial customers to request quotes, schedule appointments and order carpet cleaning and restoration services on line.
"We want to make our services as easy to access as possible," stresses Marquardt. "Employing electronic technology allows us to meet the needs of our customers faster than ever before."
For information on The Steam Team, visit http://www.thesteamteam.com
About The Steam Team:
Founded in Austin in 1983, The Steam Team has steadily expanded its service offering and was named one of Austin's fastest-growing companies in 2003 by the Austin Business Journal. In 2005, the company was selected as the only finalist for the Austin Chamber of Commerce Business Award for Customer Service. The Steam Team also serves the Dallas area. For more information, please visit http://www.thesteamteam.com
David Marquardt, owner
The Steam Team