Call Center Consulting Firm Launches Atlanta Office

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Contact Center consulting firm opens Atlanta office to better serve clients and to grow the business.

The Taylor Reach Group, Inc. (TRG) announced today the opening of a new office in Atlanta. The expansion further secures TRG's presence in the United States and provides local support for its Southeast clients.

TRG has traditionally enjoyed good success in the Southeast region, particularly in Georgia. The opening of a market office in Atlanta was an obvious "next step" for the company, according to TRG CEO Colin Taylor.

With the launch of a new location comes the opportunity to staff to meet anticipated business needs. Said Taylor, "The challenge in opening a local office anywhere has been to ensure that you have the right person to manage and grow the business. We have that person in JD Fairweather, who joins TRG as Vice President with specific responsibility for the Southeast and is based in Atlanta."

JD brings more than 10 year's experience in call center management, both domestically and internationally, and has also operated his own call center consulting practice. His first-hand experience managing call centers, combined with his entrepreneurial spirit, has been an asset to technology organizations such as Earthlink, TimeWarner, Comcast, Hughes, LivePerson, Helio, Sprint, Vonage, DirecTV and InfoCision.

With offices in the United States, Canada and Australia, The Taylor Reach Group is one of the world's leading Call/Contact Center and Customer Service consultancies. This award-winning company founded in 2001 by Colin Taylor today boasts a stable of Fortune 1000 companies, including Republic Services, Mercedes-Benz and TD Waterhouse. TRG has helped hundreds of organizations to improve both the effectiveness and the efficiency of the call and contact center operations. TRG developed operational models have been deployed to more than 14,000 agent desktops globally. The TRG staff possesses a combined experience of more than 200 years of Call Center, Customer Service and Customer Satisfaction knowledge in delivering effective and significant benefits from Operational Innovation.

JD Fairweather can be reached at 404-663-7006, or you may contact him by e-mail.

Media Inquiries: Colin Taylor (416-276-9068)


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