New York, NY (PRWEB) August 16, 2007
ShoreGroup, Inc., a premier converged network and systems management solutions provider, today announced it has once again achieved annual Gold Partner recertification from Cisco Systems. The Cisco Gold Certified Partner designation is the highest level of certification available from Cisco Systems, and ensures customers that ShoreGroup has maintained a level of expertise that is state-of-the-art and continues to develop the resource framework required in selling, designing, implementing and supporting Cisco solutions. This announcement marks the 7th year that ShoreGroup has achieved this leading partner status.
By achieving Gold Partner recertification, ShoreGroup has met or surpassed Cisco's stringent program requirements by demonstrating superior competencies and capabilities in these key areas:
- Sales, implementation and support expertise in advanced Cisco specializations such as security, routing and switching, wireless LAN, and unified communications
- Support process and methodologies that ensure timely and effective resolution of customer issues, including support for Cisco solutions 24x7, 365 days a year
- Cisco solution training and staffing levels to maintain multiple Cisco technology specializations among its team of engineers and advanced certified technology specialists
- Delivery of exemplary customer satisfaction exceeding Cisco's rigid standards
- Comprehensive lab investment to ensure pre-deployment staging and testing, customer support, and skills acquisition for staff to guarantee successful installation, configuration, and management of the latest Cisco technologies
"We are tremendously pleased with the excellence our Cisco Gold Partner re-certification reflects," said Jim LaRosa, ShoreGroup Vice President of Sales and Operations. "From our initial customer needs assessment and solutions design, to our project management and deployment capabilities, and extending to our ShorePatrol service that provides swift resolution of issues through our 24x7 Technical Assistance Center, our Gold Partner status continues to highlight the strength of ShoreGroup's expertise and commitment to delivering the best support and service to our customers."
About ShoreGroup, Inc.
ShoreGroup is a converged systems and network solutions provider, delivering a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products that drive the success of more than 400 national and global clients. ShoreGroup develops innovative systems and service management applications on its dynamic CaseSentry® Operational Services Automation (OSA) platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance and service delivery within complex networked environments. The company's ShorePatrol™ 'Day 2' Operational Support Service expands upon CaseSentry's management to deliver the high-quality converged systems maintenance and support services that organizations rely upon to ensure the availability of their vital business processes.
ShoreGroup's professional services provide leading consultation, design and implementation solutions for high-availability converged networks. The company's expertise in LAN/WAN, unified communications including IP Telephony/VoIP and IP contact center, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner, with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.
ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.
ShoreGroup, Inc. (http://www.shoregroup.com)
The ShoreGroup Building
460 West 35th Street
New York, NY 10001