Van Nuys, CA (PRWEB) November 15, 2007
Los Angeles, California (PRWEB) Nov. 15, 2007. AireSpring, a major US telecommunications carrier headquartered in Los Angeles, today reported landslide queries for the month of October from call centers for their first facilities-based VOIP product: a SIP trunking service with key functionality vital to high volume call centers needing to keep their costs competitive without risking "do-not-call" list non-compliance.
VoIP is on the tip of everyone's tongue, but for high traffic operations, the devil is in the details. "The primary challenge we faced in building this product over the past 2 years was developing a network infrastructure that could support the intensive dialing patterns that are unique to the call center environment," said Daniel Lonstein, Chief Operating Officer for AireSpring. "Almost all the carrier grade VOIP switching equipment and session border controllers were designed for standard call patterns - they simply don't support the high intensity characteristics of call center traffic," he said, adding that AireSpring tested numerous vendor' gear before finally arriving at its' current multi-vendor solution.
In addition, Lonstein said AireSpring is one of the first major providers to offer technology indispensable to call centers: The Teleblock® (Call Compliance, Inc.) "do not call" blocking service for VOIP. The service helps outbound call centers comply with critical Federal and State Do Not Call Regulations by blocking calls to consumers on the respective Do Not Call lists. "Every time a call is made, the service does a database lookup and blocks the call if the destination number is listed on the Do Not Call list," said Lonstein. "While the service exists on a number of TDM/Circuit Switched networks, we are incredibly proud that AireSpring is offering the Teleblock® service for VOIP."
The AireSpring comprehensive SIP Trunking product allows customers with IP enabled telecommunications equipment to connect directly to AireSpring's next generation VOIP network for call transmission and termination. According to Mr. Lonstein, , customers have the option of "connecting via a private IP backbone or public internet connection", and the service "enables an end-to-end all IP network for PSTN call termination or toll-free origination". Additionally, AireSpring is offering comprehensive U.S. DID availability as well as International DID's from over 40 countries worldwide.
Customers using a public internet connection to access the AireSpring network can be turned up in 24 - 48 hours. "We do a short interop (interoperability) test with the customer and they are ready to go," said Lonstein. "Compared to dropping DS-1 or DS-3 circuits and the traditional turn-up process, it's so much more efficient. Of course, customers also have the option of buying a private IP connection in which case AireSpring's on-net Service Level Agreements apply."
The AireSpring VOIP product has been in beta testing since June, with thousands of channels already in service. Lonstein added that "AireSpring has designed flexible pricing choices offering extremely competitive rate structures in both a blended price format, as well as all the way down to the NPA-NXX-X level. We built the pricing with our customers' needs in mind."
For more information, contact Lanny Eule, VP Agent Sales, at 888-899-5839 ext. 229.
Headquartered in Los Angeles, AireSpring is one of the fastest growing telecommunications carriers in the USA, with over 2 billion call records processed per year. AireSpring is a privately held, 100% debt free, diversified full service communications company offering a broad range of innovative services at competitive prices to corporate and residential customers nationwide. AireSpring's national local service offering makes AireSpring the nation's largest CVNO (CLEC Virtual Network Operator) and AireSpring has been mentioned in such publications as Business Week and the Boston Globe as one of the leading discount telecom providers in the nation. For more information, visit http://www.airespring.com.
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