Viable Announces Enhanced Customer Support

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Viable Inc., a provider of video relay services, now provides its deaf and hard of hearing customers with a variety of live contact methods to reach a Customer Service Representative: Live text chat, Videophone, and Viable VisionTM softphone. More information is available at http://www.viable.net.

After a year of ViableVRS operations and technology development, Viable Inc. is pleased to launch live support features and an expanded online knowledge base for its deaf and hard of hearing customers.

"We are excited about providing our customers with live support," said Viable President and founder John T.C. Yeh. "We are committed to ensuring that our customers have the very best user experience when they choose ViableVRS."

Persons who use video relay services though Viable now can choose from a variety of live contact methods to reach a Customer Service Representative:

  • Live text chat: Send a message to ViableHELP1 via AOL Instant Messenger. Text chat will soon ramp up to multiple instant messenger (IM) clients and allow sign language users who have webcams the option of using the videoconferencing application on their preferred IM client.
  • Videophone: Dial the IP address HELP.ViableVRS.TV on any videoconferencing hardware known as a videophone.
  • Viable VisionTM softphone: Click on the "Help" button available at this free videoconferencing software, which can be downloaded at http://www.viable.net/vv and allows live text or video connection with a Customer Service Representative.

This is in addition to the following existing methods:

"Any ViableVRS customer who experiences difficulties with their videophone or VRS service will have access to immediate help from our support staff," said Anthony Mowl, who oversees Customer Support.

Customer Support is open Mondays through Fridays, from 9AM-9PM.

About Viable, Inc.
Viable provides next-generation video relay services for deaf and hard of hearing persons that can be accessed wherever there is Internet or wireless connectivity, opening them to a world of communication possibilities. Founded in 2006, Viable is a private, deaf-owned company, and the majority of its employees are deaf and hard of hearing and are personally vested in the innovation and development of the company's products and services. Further information and a press kit are available at http://www.viable.net.    

About Telecommunications Relay Services
Mandated by Title IV of the Americans with Disabilities Act of 1990, telecommunications relay services (TRS) enables individuals with hearing or speech disabilities to achieve functional equivalence by accessing telephone systems to place or receive calls through an intermediary known as a relay operator or relay interpreter. Emergent IP technology has given rise to video-based solutions, which are known as video relay services (VRS). VRS options include using a webcam or a videophone to connect to a video relay interpreter, and allow deaf and hard of hearing callers for whom sign language is native to fully achieve the ideal of functional equivalence.

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Glenn Lockhart
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